Summary
Overview
Work History
Education
Skills
Internship
Timeline
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Kadeem Arscott

POMPANO BEACH,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Lead Trainer

Wyndham Beach Resort
01.2021 - Current
  • Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
  • Provide the optimal customer experience by accurately taking orders and safety handing food, while simultaneously enhancing customer service and verbal communication skills
  • Attended weekly vendor trainings and daily team meetings to review shift performance
  • Formally trained new hires on menu items, computer systems and customer service expectations
  • Created a positive patron experience by developing exceptional customer service skills to all parties


Server

PF Chang’s Bistro
01.2019 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Memorize over 40 items and rotating specials in order to give customized recommendations to guests
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
  • Served food and beverages promptly with focused attention to customer needs.

Intern

Wayne’s Auto Mechanics
01.2012 - 01.2019
  • Answer approximately 100 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
  • Meet and exceeded productivity goals
  • Assisted senior mechanics with routine automotive repairs and maintenance work
  • Managed digital marketing campaigns including strategy and content for the companies social media platforms

Education

Business Associates Degree - Business

Broward College
Fort Lauderdale, FL
05.2014

Skills

  • Health and Safety Management
  • Process Improvement
  • Client Relationship
  • Microsoft Programs
  • POS Systems
  • Automotive Repair
  • Automotive Diagnostics
  • Talent Development
  • Workflow Delegation
  • Performance Management

Internship

Wayne’s Auto Mechanics, Fort Lauderdale, FL, Intern, 2012, 2019, Answer approximately 100 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs., Meet and exceeded productivity goals., Assisted senior mechanics with routine automotive repairs and maintenance work., Managed digital marketing campaigns including strategy and content for the companies social media platforms.

Timeline

Lead Trainer

Wyndham Beach Resort
01.2021 - Current

Server

PF Chang’s Bistro
01.2019 - 01.2021

Intern

Wayne’s Auto Mechanics
01.2012 - 01.2019

Business Associates Degree - Business

Broward College

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Kadeem Arscott