Kadeem Moss
St. Louis,MO
Summary
- IT professional with over 10 years of experience in technology operations and user-focused technical support. Expertise in vendor coordination, project implementation, and complex issue resolution. Skilled in aligning IT solutions with business objectives and enhancing system efficiency through proactive strategies. Holds A+ and Dell certifications, demonstrating reliability and commitment to customer satisfaction.
Overview
18
18
years of professional experience
Work History
Project Manager of Technology
St. Louis Public Schools
St. Louis, USA
12.2021 - Current
- Lead technology projects across multiple departments, overseeing planning, implementation, and timely completion in alignment with school district goals.
- Coordinate with vendors to procure and deliver hardware, software, and technical services.
- Supervise a team of technicians, ensuring consistent delivery of technical support and effective troubleshooting.
- Train staff on proper usage of software, hardware, and interactive tools like smart boards and iPads.
- Maintain district-wide IT systems, resolve user issues, and implement proactive measures to prevent downtime.
- Played a key role in remote learning technology rollout during the COVID-19 pandemic, including equipment distribution and support.
Information Technology Specialist
St. Louis Public Schools
St. Louis, USA
10.2007 - 12.2021
- Perform customer service supporting all St. Louis Public schools and departments.
- Resolve software and technical problems including computer failures and software malfunctions.
- Maintain and troubleshoot computer hardware, including pcs, laptops, iPads and interactive boards.
- Provide training and assistance to customers in relation to software and hardware.
- Responsible for ordering and coordinating delivery of computer related parts from various vendors.
- Assumed supervisory role with technicians during 2020 to current period.
Education
Bachelor of Business Management -
Lindenwood University
05.2027
A+ Program -
Ranken Technical College
CCNA Program -
Ranken Technical College
Skills
- Customer service
- Complex problem solving
- Microsoft Office proficiency
- Leadership skills
- Networking knowledge
- Team collaboration
- Motivation techniques
- Critical thinking
- Technical support expertise
- Attention to detail
References
References available upon request
Timeline
Project Manager of Technology
St. Louis Public Schools
12.2021 - Current
Information Technology Specialist
St. Louis Public Schools
10.2007 - 12.2021
Bachelor of Business Management -
Lindenwood University
A+ Program -
Ranken Technical College
CCNA Program -
Ranken Technical College
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