Timothy Henderson
Pierre,SD
Summary
Experienced relationship builder, adept communicator, and dynamic problem-solver with a proven track record in cross-functional leadership and organizational management. Throughout my career, I have consistently driven business success through meticulous project management, demonstrating adaptability and resilience. Recognized for my ability to navigate complex security projects, I excel in engaging with key stakeholders, discerning business objectives, and orchestrating the alignment of resources. My strategic planning and execution of both long-term initiatives and immediate priorities have been instrumental in delivering impactful results and ensuring project success. Dedicated and focused Project Management Specialist with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Point of Contact / Project Manager (Information Technology)
State of South Dakota
Pierre , SD
2008.04 - 2024.03
- Act as the liaison between client agencies in the state and the State of South Dakota Bureau of Information & Telecommunications
- Manage the development of a project from the design stages to the point that the new project is put into production
- Provide research and support for products or options that the assigned Agencies request
- One of the leads on the state's move to standardize the video management service
- Serves as a customer advocate with BIT
- Acts as a facilitator with BIT to ensure timely resolution of issues
- Assists on moratoriums, I/T procurements, RFIs, RFPs, and Contracts
- Assists on a legislative bill, and committee analysis for I/T impact
- Addresses operational problems and request services
- Provides project management for I/T implementation
- Assists agencies with the transition to new technologies
- Performs user account reviews for security
- Translates technical issues and problems into language understandable by non-technical people
- Works with agencies to understand their technology footprint
- Lead group expert in the state's new standardized access control security system.
Customer Service / Technical Support Representative
Marathon Internet Services
Norfolk , NE
2006.12 - 2007.09
- General customer service and technical support for website marketing and design
- Strong project and account management
- Transfer solid concepts from customers to web designers
- Email Marketing account set-ups and text layout management for Emma/MyEmma E-mail Blast Accounts
- Updates and repairs to HTML and Flash (with XML) websites.
IVR Systems Engineer
Providian Financial
Oakland , CA
2000.07 - 2001.08
- Member of an operations staff that supported a multi-site call center IVR system across the western region of the country
- Worked with the team to plan, design, and implement updates to the applications, operating systems, or hardware.
IVR Systems Engineer
MetLife/Bankers Trust
Franklin , TN
1997.01 - 2000.07
- Lead support engineer for the Intervoice Interactive Voice Response systems used for Defined Contribution and Defined Benefit (401k and DB) account management
- Worked with the staff to plan, design, and implement updates to the hardware and operating systems.
Education
General Education -
Joliet West High School
01.1992
Skills
- Relationship Building
- Active Listening
- Negotiations
- Collaboration
- Conflict Resolution
- Process Evaluation & Improvement
- Stakeholder Engagement
- Executive-Level Presentations, Communication, & Reporting
- Change Management
- Sales Enablement
- Resource Management
- Project Management
- Customer Service
- Client Communication
- Vendor Sourcing
- Schedule Management
- Technical Support
- Project Tracking
- Systems Implementation
- Project Planning
- Contract Management
- Document Management
- Meeting Facilitation
- Customer Relations Specialist
- Staff Training and Mentoring
- Customer Relations
- Requirements Gathering
- Client Relations
- Vendor Relationship Management
Certification
- Axis Certified Professional, Axis Communications
- Gallagher Operator Online, Gallagher Security
- Gallagher Administrator Online, Gallagher Security
- Gallagher Advanced Administrator Online, Gallagher Security
References
References available upon request.
Timeline
Point of Contact / Project Manager (Information Technology)
State of South Dakota
2008.04 - 2024.03
Customer Service / Technical Support Representative
Marathon Internet Services
2006.12 - 2007.09
IVR Systems Engineer
Providian Financial
2000.07 - 2001.08
IVR Systems Engineer
MetLife/Bankers Trust
1997.01 - 2000.07
General Education -
Joliet West High School
- Axis Certified Professional, Axis Communications
- Gallagher Operator Online, Gallagher Security
- Gallagher Administrator Online, Gallagher Security
- Gallagher Advanced Administrator Online, Gallagher Security
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