Summary
Overview
Work History
Education
Skills
Certification
Area Of Expertise
Timeline
Generic

Kadeem Mullings

Houston,TX

Summary

Experienced Hard-working Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CSR/Security Supervisor

SP Plus
09.2022 - 09.2023
  • Oversaw 6 different parking garages in downtown.
  • Oversaw the valet team, and help them when needed.
  • Closed up for valet and count money.
  • Helped keep parking garages clean.
  • Spoke with customers having a hard time getting out the garages or if they didn't have the proper payment method to exit then I'd fill out and hand out tickets/receipts.
  • Helped set safety rules.
  • Made sure my CSR team stayed on task.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

Security Supervisor

Guard One
02.2022 - 06.2022
  • Develop effective relationships with all security department personal through clear communication addressing customer service inquiries in a timely and accurate fashion
  • Communicate to management personnel regarding issues and or situations occurring within the facility, via both written and verbal communication methods
  • Function as the training officer to new officers for facility familiarization and policy understanding and compliance
  • Operated/Maintain CCTV and duties, responsible for company receiving and individual receiving, document, and complete file maintenance.

Crew Lead

College Hunks and Hauling Junk Company
04.2021 - 08.2021
  • Educated clients about pricing and services and ensured above satisfactory results
  • Lead my team by relevant examples, showing them what the core values of the company are and the image we strive to uphold
  • Maintained quality care of all trucking vehicles in possession.

Security Guard

Professional Security Consultants/U.S. Minders Security Inc
08.2018 - 05.2020
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
  • Monitored and authorized the entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
  • Inspected and adjusted security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.

Youth Group Leader

SASF
09.2015 - 04.2018
  • Conducted group education and physical lessons.
  • Contributed to verbal and written evaluations, activity planning, and administration.
  • Build a positive relationship with each after-school participant in my care, and foster positive connections between participants.
  • Actively engage with children at all times with the goal of fostering the positive development of each child.
  • Maintain and enforce progressive disciplinary policies.
  • Inspect on a daily basis all facilities, equipment, and supplies and be sure all are accounted for and put away at the end of each day.
  • Attend all staff trainings and meetings.

Assist children with homework and guide students in their academic growth.

  • Work as part of a collaborative team; Provide support to other specialists in implementing actives.

Education

High School Diploma -

Liberty High School

Skills

  • Proofreading
  • Reading Comprehension
  • Quality Assurance Controls
  • Call center experience
  • [60] wpm Typing Speed
  • Staff Training
  • Critical Thinking

Certification

CPR Certification

FEMA ISC

Area Of Expertise

  • Communications
  • Management
  • Customer Experience
  • Community Outreach
  • Conflict Resolution
  • Networking
  • Security Supervision
  • Product Knowledge
  • Customer Service
  • Customer Retention
  • Teamwork
  • Recruitment

Timeline

CSR/Security Supervisor

SP Plus
09.2022 - 09.2023

Security Supervisor

Guard One
02.2022 - 06.2022

Crew Lead

College Hunks and Hauling Junk Company
04.2021 - 08.2021

Security Guard

Professional Security Consultants/U.S. Minders Security Inc
08.2018 - 05.2020

Youth Group Leader

SASF
09.2015 - 04.2018

High School Diploma -

Liberty High School
Kadeem Mullings