KADEEM ROBERTS
New York
Summary
Dynamic technology executive and transformational IT leader with a proven track record in driving innovative solutions and enhancing operational efficiencies. Expertise in cultivating collaborative environments that empower teams to achieve exceptional results. Recognized for strategic vision and adaptability in fast-paced settings, with a strong emphasis on leveraging advanced technical skills to propel digital and AI initiatives. Committed to fostering growth and delivering impactful change across organizations.
Overview
14
14
years of professional experience
Work History
Director of Technology, Americas
Hogarth Worldwide
03.2023 - Current
- Lead enterprise IT strategy and operations across 3 regions (North, Central, South America) to power growth, continuity, and innovation at scale
- Direct successful deployment of WPP Open, a global AI-powered marketing platform integrating production, automation, and intelligence tools
- Orchestrated post-merger technology integrations, unifying infrastructure, security controls, identity systems, and data environments
- Spearheaded cybersecurity framework overhaul, implementing penetration testing protocols and compliance policies
- Partnered with WPP executive leadership to align technology investments with commercial goals
- Managed multimillion-dollar global CapEx/OpEx portfolios while optimizing vendor engagements
IT Operations Manager
605 Llc
01.2022 - 03.2023
- Developed and executed technology modernization roadmap to support growth and client onboarding
- Advanced cloud utilization and infrastructure modernization
- Led ISO, SOX, and SOC compliance initiatives
- Reduced costs through proactive vendor and asset lifecycle management
Application Support Manager
Omnicom Media Group
07.2017 - 01.2022
- Improved operational efficiency for ad tech by reducing response time by 30% through strategic support management
- Managed global multi-tier support teams
- Executed product roadmaps and improved service delivery with ITSM best practices
- Enhanced KPI visibility through dashboards and metrics
Global Application Analyst
McCann Worldgroup
06.2015 - 07.2017
- Improved global application support efficiency by 15% by overseeing cloud collaboration platforms and streamlining operations
Senior Service Desk Engineer
McCann Worldgroup
06.2011 - 06.2015
- Led Tier 2/5 support and infrastructure troubleshooting
Education
Product Management Certification -
The Product School
New York, NY01.2024
M.S. - Management of Information Systems
Pace University
New York, NY01.2015
B.S. - Information Technology
St. Francis College
Brooklyn, NY01.2012
Skills
- Cybersecurity expertise
- ITIL framework expertise
- IT service delivery
- OPEX management
- Experience with SOX audits
- Experience with ITIL v3 methodologies
Websites
Accomplishments
- Cost Management Success: Managed $10M budget, reducing costs by 15% through efficient vendor collaboration.
- Improved KPI Visibility: Achieved 30% improvement in KPI visibility with enhanced dashboards and metrics.
- Boosted Client Satisfaction: Increased client satisfaction by 20% via streamlined application support and proactive management.
- Globally Integration Excellence: Successfully integrated technology across the globe increasing operational efficiency by 25%.
Timeline
Director of Technology, Americas
Hogarth Worldwide
03.2023 - Current
IT Operations Manager
605 Llc
01.2022 - 03.2023
Application Support Manager
Omnicom Media Group
07.2017 - 01.2022
Global Application Analyst
McCann Worldgroup
06.2015 - 07.2017
Senior Service Desk Engineer
McCann Worldgroup
06.2011 - 06.2015
M.S. - Management of Information Systems
Pace University
B.S. - Information Technology
St. Francis College
Product Management Certification -
The Product School