Benjamin King
Perrysburg,OH
Summary
Savvy information technology and systems Director of I.T with 8+ years of progressive network administration, troubleshooting and PC hardware and software experience. Develops and implements IS policies and procedures. Manages functional and technological application support. Technical expert in applying strategic direction, practical implementation and system support to accomplish corporate IT and data security initiatives. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Information Technology
Expeditus Transport, LLC
Sylvania, OH
05.2016 - Current
- Implemented an effective data backup and disaster recovery plan to minimize potential losses due to unforeseen events or security breaches.
- Ensured seamless network connectivity between offices in different locations through proper planning and deployment of robust infrastructure solutions.
- Promoted employee skill development by creating targeted training programs that addressed both current needs and future technology trends within the industry.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Stayed abreast of technology advancements, emerging standards, and IS regulations to meet strategic technology goals.
- Led the migration of legacy systems to cloud-based infrastructure, resulting in increased scalability and ease of access for remote employees.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Established performance metrics for the IT department to monitor progress against objectives, enabling continuous improvement initiatives.
- Managed life cycle replacement of hardware and software.
- Enhanced cybersecurity measures for the organization through regular system audits, vulnerability assessments, and employee training programs.
- Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
- Implemented and maintained technology and software budget.
- Wrote strategic business plans outlining need for departmental information technology resources.
Web Developer
Expeditus Transport LLC
Sylvania, OH
02.2016 - 05.2016
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Adhered to SEO best practices while designing sites.
- Contributed to company growth by proactively seeking opportunities for improvement in web development processes and technologies; shared knowledge with colleagues to foster a culture of continuous learning.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Increased website traffic through search engine optimization strategies and targeted content creation.
- Developed technical solutions required to accommodate specific user-facing assets
- Improved site navigation by evaluating analytics data and identifying opportunities for optimization; implemented changes based on findings.
- Ensured cross-browser compatibility by utilizing progressive enhancement techniques that allowed for optimal display on a wide range of devices.
Tier 1 Technical Support Representative
Buckeye CableSystem
Toledo, OH
03.2015 - 01.2016
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
- Consistently received positive feedback from clients for professionalism and expertise displayed during support interactions.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
- Utilized various communication channels such as chat, email, and phone calls to provide prompt assistance to customers in need.
- Developed strong relationships with clients, fostering trust in our ability to resolve their technical challenges quickly.
- Streamlined support processes by identifying areas for improvement and implementing necessary changes.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor Software Engineer - Computer Software And Media Applications
Western Governors University
Salt Lake City, UT08.2023
Skills
- Technical Support Management
- IT Infrastructure Management
- IT Asset Management
- IT Compliance
- IT risk management
- Mobile Technologies
- Software Development
- Disaster Recovery
- Information Security
- Cybersecurity
- Data Retention
- Cybersecurity Expertise
Accomplishments
Fully moved from on premise to hybrid cloud infrastructure
Completed a service migration which resulted in 66% savings to the bottom line allowing for reinvestment of capital for company growth
Implementation of new email service resulting in a 20% productivity increase through custom routing rules.
Refined existing as well created new S.O.Ps
Implemented continuous phishing training using 3rd party applications
Certification
Comptia
• Security+
• Project+
• Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
AWS
• Cloud Practitioner
Timeline
Director of Information Technology
Expeditus Transport, LLC
05.2016 - Current
Web Developer
Expeditus Transport LLC
02.2016 - 05.2016
Tier 1 Technical Support Representative
Buckeye CableSystem
03.2015 - 01.2016
Bachelor Software Engineer - Computer Software And Media Applications
Western Governors University