Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kadejah Jones

Lawrenceville,GA

Summary

Dynamic and results-oriented customer service representative with 6 years of experience in providing exceptional support to diverse clientele. Seeking to leverage strong communication and problem-solving skills to contribute to the success of a forward-thinking company.

Overview

8
8
years of professional experience

Work History

Sortation Associate/Problem Solver

Amazon
College Park, GA
04.2020 - Current
  • Pack boxes in pallets and print labels for pallets.
  • Move pallets to doc door.
  • Remove boxes from line/pallet and put boxes in cage.
  • Resolved problems associates encountered ranging from moving items between containers, identifying scannable barcodes and changing dispositions of items in hand.
  • Examining boxes for damage, flaws, and/or irregularities.
  • Utilized FC Research to make sure merchandise had inventory, expiration date and item destination.
  • Use Side Line to change amazon standard identification Numbers (ASIN), delete damage items out of system, add inventory to boxes, add expiration date.

Escalation Supervisor Assistant

AT&T VXI
College Park, GA
08.2020 - 02.2022
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer complaints efficiently, aiming for first-call resolution.
  • Override accounts for billing/warranty/trade-in/device unlocks and insurance.
  • Assist agents with calls/troubleshooting.
  • Coach agents on performance and barriers.
  • Collaborate with cross-functional teams to ensure customer needs are met and exceeded

Card Holder Services

Fis VXI
College Park, GA
05.2020 - 08.2020
  • Provided balance inquiry.
  • Reissue lost, stolen, and damage cards.
  • Processed deputes for fraud charges.
  • Suspend cards for no further use.
  • Updated client information in data portal.

Customer Account Executive

Comcast VXI
College Park, GA
12.2019 - 05.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Ensure that customers understand their statements.
  • Corrects discrepancies on customer billing statements and researches customer billing situations as necessary.

Cashier/Stocker

Marshall's Dept Store
Fayetteville, GA
07.2018 - 11.2019
  • Answer customer questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Receive, open, unpack and issue sales floor merchandise.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Store and releases merchandise in layaway.

Sales Associate

MetroPCS Corporate Store
Atlanta, GA
05.2016 - 05.2017
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Managing customers requests, transactions, new purchase orders and pricing needs.
  • Put damaged phones in broad-tech system to be shipped out
  • File insurance claims.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.

Education

High School Diploma -

Creekside High School
Fairburn, GA
05.2012

Skills

  • Troubleshooting and Assistance
  • Adaptability
  • Customer Support Needs Assessment
  • Sales Expertise
  • Database Maintenance
  • Materials Handling and Transport

Timeline

Escalation Supervisor Assistant

AT&T VXI
08.2020 - 02.2022

Card Holder Services

Fis VXI
05.2020 - 08.2020

Sortation Associate/Problem Solver

Amazon
04.2020 - Current

Customer Account Executive

Comcast VXI
12.2019 - 05.2020

Cashier/Stocker

Marshall's Dept Store
07.2018 - 11.2019

Sales Associate

MetroPCS Corporate Store
05.2016 - 05.2017

High School Diploma -

Creekside High School

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Kadejah Jones