Kaden Hyde
Frisco,TX
Overview
6
6
years of professional experience
Work History
Senior Technical Support Analyst
Arcticit
08.2022 - Current
- Responded to customer inquiries provided technical support as a Tier 2.
- Resolved Tier 2 escalated support desk tickets.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Utilized my knowledge to train Tier 1 support.
Technical Support Analyst
Arcticit
06.2021 - 08.2022
- Provided technical support as a Tier 1.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Resolved issues with system quickly and accurately.
- Resolved tickets involving Tier 1 support.
- Utilized my knowledge to train new employees.
Seasonal Night Merchandiser
Costco Wholesale
11.2020 - 01.2021
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Assisted customers by finding items quickly.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Collected assigned merchandise and transported to store floor locations using pallet jacks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Unboxed product and placed on shelves according to layout and planogram guidelines.
- Checked aisles for spills or stock issue and made quick clean-up.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Referee
Frisco Paintball
10.2018 - 05.2019
- Inspected sporting equipment to ensure compliance with safety and event regulations.
- Promoted good sportsmanship among players.
- Explained and taught regulations and rules of paintball.
- Exhibited excellent teamwork and a strong work ethic.
- Helped to establish team-building skills and leadership among teams.
Food Runner
Flix Brewhouse
04.2018 - 10.2018
- Delivered food items to tables ensuring each restaurant patron received the correct order.
- Trained and mentored newly hired employees so they better understood the process flow and safety procedures.
- Provided exemplary customer service to every patron according to Flix Brewhouse's guidelines.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Resolved guest complaints quickly and efficiently.
- Assisted co-workers whenever possible.
Education
High School Diploma -
Lone Star High School
Frisco, TX06.2020
Skills
- Training and mentoring
- Customer service
- Hard working
- Safety standards
- Strong communication skills
- Quick learner
- Good at multitasking
- Hardware Configuration
ADDITIONAL SKILLS
- Proficient in Microsoft Office (Word, Excel, and PowerPoint), and Windows 7,8,10,11.
- Efficient in Microsoft Dynamics 365 Retail experience, and Power BI
- Experienced in ConnectWise tools suite, FootPrints Service Desk, NinjaOne RMM service, Barracuda Networks, Cisco Meraki, and Sophos
Timeline
Senior Technical Support Analyst
Arcticit
08.2022 - Current
Technical Support Analyst
Arcticit
06.2021 - 08.2022
Seasonal Night Merchandiser
Costco Wholesale
11.2020 - 01.2021
Referee
Frisco Paintball
10.2018 - 05.2019
Food Runner
Flix Brewhouse
04.2018 - 10.2018
High School Diploma -
Lone Star High School