Overview
Work History
Education
Skills
ADDITIONAL SKILLS
Timeline
Generic

Kaden Hyde

Frisco,TX

Overview

6
6
years of professional experience

Work History

Senior Technical Support Analyst

Arcticit
08.2022 - Current
  • Responded to customer inquiries provided technical support as a Tier 2.
  • Resolved Tier 2 escalated support desk tickets.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Utilized my knowledge to train Tier 1 support.

Technical Support Analyst

Arcticit
06.2021 - 08.2022
  • Provided technical support as a Tier 1.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Resolved issues with system quickly and accurately.
  • Resolved tickets involving Tier 1 support.
  • Utilized my knowledge to train new employees.

Seasonal Night Merchandiser

Costco Wholesale
11.2020 - 01.2021
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Assisted customers by finding items quickly.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Collected assigned merchandise and transported to store floor locations using pallet jacks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Checked aisles for spills or stock issue and made quick clean-up.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.

Referee

Frisco Paintball
10.2018 - 05.2019
  • Inspected sporting equipment to ensure compliance with safety and event regulations.
  • Promoted good sportsmanship among players.
  • Explained and taught regulations and rules of paintball.
  • Exhibited excellent teamwork and a strong work ethic.
  • Helped to establish team-building skills and leadership among teams.

Food Runner

Flix Brewhouse
04.2018 - 10.2018
  • Delivered food items to tables ensuring each restaurant patron received the correct order.
  • Trained and mentored newly hired employees so they better understood the process flow and safety procedures.
  • Provided exemplary customer service to every patron according to Flix Brewhouse's guidelines.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Resolved guest complaints quickly and efficiently.
  • Assisted co-workers whenever possible.

Education

High School Diploma -

Lone Star High School
Frisco, TX
06.2020

Skills

  • Training and mentoring
  • Customer service
  • Hard working
  • Safety standards
  • Strong communication skills
  • Quick learner
  • Good at multitasking
  • Hardware Configuration

ADDITIONAL SKILLS

  • Proficient in Microsoft Office (Word, Excel, and PowerPoint), and Windows 7,8,10,11.
  • Efficient in Microsoft Dynamics 365 Retail experience, and Power BI
  • Experienced in ConnectWise tools suite, FootPrints Service Desk, NinjaOne RMM service, Barracuda Networks, Cisco Meraki, and Sophos

Timeline

Senior Technical Support Analyst

Arcticit
08.2022 - Current

Technical Support Analyst

Arcticit
06.2021 - 08.2022

Seasonal Night Merchandiser

Costco Wholesale
11.2020 - 01.2021

Referee

Frisco Paintball
10.2018 - 05.2019

Food Runner

Flix Brewhouse
04.2018 - 10.2018

High School Diploma -

Lone Star High School

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Kaden Hyde