I love to go out and see the world and to visit nice views I see myself as a very open minded person that loves to try new things I also consider myself a critique, giving my honest opinion on things like movies, shows, and food is my favorite thing to do I one day want to open and run my own business Making money is also another favorite
Kaden Lafontant
Madison
Summary
Customer service professional with a strong foundation in communication and organizational skills, demonstrated through collaboration with technicians to enhance service delivery. Proficient in Microsoft Office Suite and equipment maintenance, ensuring operational efficiency and resident satisfaction. Eager to leverage problem-solving abilities and teamwork to contribute positively in a customer service role.
Overview
3
3
years of professional experience
Work History
Overnight stocker
Walmart
Taunton, Massachusetts
11.2024
- Stocked shelves efficiently to ensure product availability, leading to enhanced customer satisfaction and increased sales.
- Conducted regular inventory checks to maintain accurate stock levels, preventing shortages and supporting seamless operations.
- Worked closely with team members to coordinate restocking efforts, fostering a supportive environment that improved overall workflow.
Delivery Driver
Uber Eats
Madison, AL
01.2023 - Current
- Managed timely deliveries by effectively navigating routes, ensuring on-time service for customers.
- Communicated directly with customers to confirm delivery details and enhance satisfaction.
- Maintained accurate records of delivered items, supporting efficient tracking and inventory management.
- Collaborated with local restaurants to coordinate order pickups, optimizing the delivery process.
- Provided feedback to management on customer preferences, contributing to improved service offerings.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Improved delivery accuracy by diligently checking orders before departure.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Shift Lead
Dunkin' Donuts
Madison, AL
09.2025 - 04.2026
- Monitored and enforced food safety standards to enhance customer trust and satisfaction.
- Assisted in training new staff on operational procedures, promoting consistency in service delivery.
- Facilitated collaborative efforts among team members to achieve project goals.
- Implemented efficient workflows for order preparation, reducing wait times and improving customer experience.
- Conducted regular equipment checks to ensure functionality, supporting smooth daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Crew member
Shake shack
Boston
03.2024 - 08.2024
- Efficiently managed orders, boosting customer satisfaction and repeat visits.
- Collaborated with team to maintain cleanliness, enhancing guest experience.
- Trained new members on procedures, ensuring consistent service quality.
- Streamlined inventory process, reducing waste and improving efficiency.
- Orchestrated team efforts to streamline service processes, significantly improving table turnover and overall dining efficiency.
- Fostered a welcoming environment by actively engaging with customers, ensuring a positive dining experience and encouraging repeat visits.
- Developed a new inventory tracking system, reducing ingredient waste and ensuring optimal stock levels for menu consistency.
- Maintained cleanliness and organization of the dining area, contributing to a pleasant atmosphere and enhancing guest satisfaction.
- Implemented a new order management system, enhancing speed of service and significantly boosting customer satisfaction.
Maintenance Internship
Brockton Housing Authority
Brockton, MA
08.2023 - 11.2023
- Address customer inquiries, enhance satisfaction, improve trust.
- Maintain product knowledge, boost service delivery.
- Collaborate with technicians, ensure seamless operations.
- Ensure resident safety, maintain and repair equipment.
- Streamline maintenance scheduling, reduce downtime.
- Engaged with residents to address their concerns, fostering a welcoming atmosphere and strengthening community trust.
- Engaged with residents to address concerns, fostering a welcoming atmosphere and strengthening community trust.
Education
High School Diploma -
Brockton High School
Brockton, MA05.2024
Skills
- Problem Solving
- Communication
- Customer Service
- Microsoft Office
- Excel
- PowerPoint
- Word
- Outlook
- Organizational Skills
- Equipment Maintenance
- Social media
Interests
Additional information
Activities Swimming Club Activities Swimming Club
Timeline
Shift Lead
Dunkin' Donuts
09.2025 - 04.2026
Overnight stocker
Walmart
11.2024
Crew member
Shake shack
03.2024 - 08.2024
Maintenance Internship
Brockton Housing Authority
08.2023 - 11.2023
Delivery Driver
Uber Eats
01.2023 - Current
High School Diploma -
Brockton High School