Kaden Phetthongdy
Sip N' Par-Tea L.L.C.
Minneapolis,MN
2027
years of professional experience
Team Leader experienced in directing the activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big-picture focus with excellence in communicating goals and vision to succeed. Problem solver and consensus builder. I have experience in many business-related skills with some including but not limited to building a brand, networking, presenting, bookkeeping, employee management, leadership, marketing, and management.
Work History
Team Lead
- Wrote breaks and managed employees on shift.
- Addressed and dealt with incompliant or agitated customers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked with different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Team Lead
- Closed and did registers
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Mechanic Assistant
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Performed oil changes, tire rotations and basic vehicle maintenance in alignment with customer requests.
- Followed detailed instructions of lead mechanic to achieve quality standards.
Co-Owner
1 Year 9 Months- Directed daily business operations, balancing customer service, inventory, and workflow priorities.
- Developed brand and menu decisions to align offerings with local market demand.
- Managed vendor relationships, ordering, and supply tracking to support consistent product availability.
- Oversaw financial tasks including budgeting, expense review, and sales reconciliation.
- Coordinated staff scheduling, training, and task assignment to maintain service standards.
- Implemented operating procedures to improve efficiency, consistency, and customer experience.
- Resolved customer concerns promptly while protecting business reputation and repeat sales.
- Evaluated performance trends and adjusted promotions, products, and processes to support growth.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
Team Lead
1 Year 6 Months- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Education
Bachelor of Arts - Business Management
- PAPM Mentee Member
- Sponsor for Augsburg's Hmong New Year
Associate of Arts - Business Management
- Early College Student
High School Diploma - Business
- Professional Development: Early College Student studying business
- Extracurricular Activities: Varsity Volleyball
- Founded Sip N' Par-Tea senior year
Skills
Performance Monitoring
Trend Tracking
Production Monitoring
Schedule Management
Employee Evaluation
Friendly
Various work fields
Team Player
Client communication
Employee training
Timeline
Co-Owner
Sip N' Par-Tea L.L.C.
01.2025 - CurrentRead More
Team Lead
Quality Car Wash (Express Interior)
11.2023 - 05.2025Read More
Team Lead
Urban Air Trampoline And Adventure Park
Read More
Team Lead
Boba House
Read More
Mechanic Assistant
Source Auto Sales And Repair L.L.C
Read More
Augsburg University
Bachelor of Arts from Business Management
Read More
Muskegon Community College
Associate of Arts from Business Management
Read More
West Ottawa High School
High School Diploma from Business
Read More