Kaden Safranski
Austin,TX
Summary
Trusted Associate Onboarding Specialist at Notified, adept in software knowledge and relationship building, significantly improved client satisfaction through strategic planning and efficient problem-solving. Excelled in policy understanding, ensuring seamless project coordination and compliance. Enhanced team capabilities by mentoring, fostering professional growth.
Overview
4
4
years of professional experience
Work History
Associate Onboarding Specialist
Notified
WFH
02.2024 - Current
- Coordinated pre-client screenings, info checks, and documentation requirements to activate client accounts.
- Created smooth onboarding processes to help new clients easily create an account
- Helped to update documentation making it more in line with current strategies
- Assisted with customer survey's to gage customer satisfaction
- Daily engagement with new clients creating a positive and lasting first impression
- Coordinating trainings for newly onboarded clients
- Creating projects to track metrics and handle client onboarding
- Working with the implementation team to meet SLA's on virtual events
Associate Support Specialist
Notified
WFH
10.2022 - 02.2024
- Interpreted clients' needs and carried out the proper actions needed to satisfy the request
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Listened and responded to customer requests and escalated necessary information to superiors.
- Collaborated with cross-functional teams to achieve client requests
- Mentored junior team members through peer reviews, fostering professional growth through guidance on best practices in the industry
General Laborer Carpenter
Residential Renovations Inc.
Portland, OR
04.2020 - 10.2022
- Demonstrated adaptability in various work environments including residential remodels, new construction projects, commercial buildings, and outdoor structures.
- Inspected completed work for conformance with specifications and requirements and confirmed compliance with applicable building and safety regulations.
- Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
- Researched, purchased and inventoried equipment parts, chemicals and supplies.
- Maintained positive working relationships with subcontractors to ensure seamless coordination on projects requiring multiple trades.
Education
Bachelor of Science - Economics
University of Oregon
Eugene, OR12.2021
Skills
- Software Knowledge
- Performance Tracking
- Documentation and Recordkeeping
- Decision-Making
- Strategic Planning
- Relationship Building
- Data Analysis
- Policy understanding
- Business Intelligence
Timeline
Associate Onboarding Specialist
Notified
02.2024 - Current
Associate Support Specialist
Notified
10.2022 - 02.2024
General Laborer Carpenter
Residential Renovations Inc.
04.2020 - 10.2022
Bachelor of Science - Economics
University of Oregon