Kaden Shehan
Crestview,FL
Summary
Business Administration student with professional experience in operations, leadership, employee training, and resource management. Experienced in working in fast-paced environments, improving operational efficiency, and supporting organizational goals. Seeking an internship opportunity to develop experience in finance and apply my business education in a professional setting.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Corporate Trainer
Chick-Fil-A
Atlanta, GA
09.2025 - Current
- Facilitated interactive workshops to improve team communication and collaboration.
- Led training sessions on customer service best practices for new hires.
- Created training materials for employee onboarding to accelerate integration and skill development.
- Coordinated cross-training programs to increase staff versatility and optimize resource allocation.
- Collaborated with management to align training programs with company goals.
- Trained new technical trainers to promote consistency in customer service and quality.
- Provided post-training follow-up support such as answering questions or providing additional resources.
Operations Supervisor
Chick-FIl-A
Destin, FL
03.2024 - Current
- Supervised team members during peak service hours to ensure operational efficiency.
- Trained new employees on customer service standards and operational protocols.
- Implemented training programs to improve team performance and service delivery.
- Enforced company policies and procedures to maintain a consistent guest experience.
- Facilitated regular staff meetings to address issues and concerns, fostering open communication.
- Addressed customer complaints promptly, contributing to sustained customer satisfaction.
- Identified improvement areas and implemented processes by enhancing overall company quality and performance.
Trainer
Chick-Fil-A
Crestview, FL
05.2023 - 03.2024
- Mentored staff on effective communication and teamwork strategies.
- Assisted in onboarding processes to integrate new hires into the company culture.
- Collaborated with management to identify training needs within the organization.
- Devised programs to develop executive potential among employees in lower-level positions.
Education
High School Diploma -
Crestview High School
Crestview05-2025
Business Administation - Business Administration
University of The Cumberlands
Williamsburg, KY09-2026
Skills
- Employee training
- Training program design
- Training assessment techniques
- Workshop facilitation
- Customer service
- Operational optimization
- Project management
- Time management
- Team building
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Corporate Trainer
Chick-Fil-A
09.2025 - Current
Operations Supervisor
Chick-FIl-A
03.2024 - Current
Trainer
Chick-Fil-A
05.2023 - 03.2024
High School Diploma -
Crestview High School
Business Administation - Business Administration
University of The Cumberlands