Kadence Aguilar
San Antonio,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Dunkin' Donuts Franchising. Demonstrates exceptional patience, composure in high-pressure situations, and adeptness in cash handling. Achieved minimal cash discrepancies, showcasing reliability and punctuality. Skilled in guest services and customer complaint resolution, consistently promoting a welcoming environment.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Dunkin Donuts
San Antonio, TX
09.2024 - Current
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Cashier
Bill Millers Bar-B-Q
San Antonio, TX
08.2022 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Clark High School
San Antonio, TX06.2024
Skills
- Teamwork
- Good listening skills
- Customer service
- Multitasking abilities
- Self-motivated professional
Timeline
Customer Service Cashier
Dunkin Donuts
09.2024 - Current
Customer Service Cashier
Bill Millers Bar-B-Q
08.2022 - 06.2024
High School Diploma -
Clark High School