Navia Burns

Provided friendly and efficient customer service in a fast-paced environment
Took customer orders in person and by phone
Handled cash and card payments accurately
Prepared food and maintained a clean work area
Worked as part of a team to meet time and quality expectations

• Greeted customers and provided friendly customer service.
• Resolved customer complaints in a professional manner.
• Operated cash registers to process payments for goods and services.
• Collected credit card and cash payments to complete transactions for customer orders.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.
• Answered incoming phone calls from customers regarding product availability or store locations.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
• Complied with all health and safety regulations while performing job duties.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Ensured that all areas of the retail floor were properly stocked throughout each shift.
• Greeted customers promptly and responded to questions.
• Answered customers' questions and provided information on store procedures or policies.
• Built and maintained productive relationships with employees.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.