Chris Alvarez
Miami
Summary
Results-driven Cybersecurity student pursuing an Associate’s Degree in Cybersecurity with a strong foundation in customer service, technical problem-solving, and communication. Currently developing knowledge in IT support, networking, and cybersecurity through academic coursework and independent study, while preparing for CompTIA Network+ and Security+ certifications. Seeking an entry-level IT Support or Help Desk position to apply technical skills, deliver exceptional user support, and gain hands-on experience in a growth-oriented environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Cold Stone Creamery
Miami, FL
- Current
- Delivered high-quality customer service in a high-volume environment.
- Handled transactions accurately and resolved customer concerns professionally.
- Demonstrated reliability, punctuality, and strong work ethic while balancing school.
- While Attending College
Meat Clerk
Publix Super Markets
Miami, FL
10.2023 - 09.2024
- Follow strict safety, compliance, and sanitation procedures, demonstrating attention to detail and policy adherence.
- Operate and maintain specialized equipment safely and efficiently.
- Manage inventory control, stock rotation, and documentation to reduce waste and ensure availability.
- Assist customers by answering questions, resolving issues, and providing clear explanations—transferable to IT support roles.
- Work effectively in a fast-paced environment requiring multitasking and time management.
Grocery Clerk / Stocker
Publix Super Markets
Miami, FL
08.2021 - 10.2023
- Maintained accurate inventory tracking and product placement.
- Assisted customers with inquiries and problem resolution, strengthening communication skills.
- Followed safety protocols and company procedures consistently.
- Collaborated with team members to ensure smooth daily operations.
Education
Associate of Science - Cybersecurity
Miami Dade College
Miami, FL01.2025
High School Diploma - undefined
John A. Ferguson Senior High School
Miami, FL01.2024
Skills
- Strong work ethic and reliability
- Willingness to learn and grow in IT/Cybersecurity
- Excellent customer communication
- Procedure-driven and detail-oriented
- Team collaboration
- Time management and multitasking
- Problem resolution
- Customer support
- Customer service
- Workplace cleanliness
- Knife handling
- Sanitation and food safety
- Safe food handling
- Surface cleaning
- Package preparation
- Labeling accuracy
- Cross-contamination prevention
Certification
- Google Cybersecurity Professional Certificate – In Progress
- CompTIA Network+ – Planned
- CompTIA Security+ – Planned
Learning & Professional Development
- Completing Associate’s Degree in Cybersecurity coursework focused on foundational security concepts
- Currently enrolled in the Google Cybersecurity Professional Certificate, gaining exposure to security principles, risk management, and industry terminology
- Actively preparing for CompTIA Network+ and Security+ certifications through structured study
- Developing an understanding of how IT systems, networks, and security controls function in professional environments
- Seeking hands-on experience through entry-level roles, training, and mentorship
Career Objective
To secure an entry-level IT Support or Help Desk position where I can gain hands-on experience while continuing my cybersecurity education. I bring strong customer service skills, reliability, and a genuine interest in learning IT fundamentals, with the goal of growing into a cybersecurity role over time.
Timeline
Meat Clerk
Publix Super Markets
10.2023 - 09.2024
Grocery Clerk / Stocker
Publix Super Markets
08.2021 - 10.2023
Customer Service Associate
Cold Stone Creamery
- Current
High School Diploma - undefined
John A. Ferguson Senior High School
Associate of Science - Cybersecurity
Miami Dade College