Kadeshia Holloman
Gastonia,NC
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments and supporting the development of comprehensive care plans. Collaborates with an interdisciplinary team in monitoring progress and adjusting care plans to achieve target results. Proficient in managing doctor's appointments, benefits information, and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Included Health
12.2022 - Current
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
Provider Recruiter
SonderMind
06.2022 - 10.2022
- Increased candidate placements by developing targeted provider recruitment strategies.
- Streamlined the interview process for candidates, resulting in a more efficient and positive experience.
- Successfully filled open positions by utilizing various sourcing methods, including social media, job boards, and networking events.
- Developed comprehensive candidate profiles that accurately reflected qualifications, experience, and career goals for better matching with potential opportunities.
- Established trust with candidates through transparent communication about job expectations, compensation packages, and onboarding processes.
- Optimized recruiting efforts by staying up-to-date on industry trends and changes in healthcare regulations affecting staffing needs.
- Provided exceptional customer service to candidates throughout the entire recruitment lifecycle, from initial outreach to placement completion.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Utilized social media sites to recruit new employees.
- Advertised job opportunities on social media platforms and job boards.
- Scheduled interviews with Executive Recruiters
Care Coordinator
Included Health
09.2020 - 01.2022
- Educated members on benefit options and encouraged informed decision-making.
- Served as the primary point of contact for member benefits inquiries, resolving issues promptly and accurately.
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for members' best interests.
- Assisted Care Coordinators and clinicians with questions related to member care.
- Trained new hires and offered feedback regarding call quality
- Resolved escalated issues with members.
- Provided guidance and information to members about benefits and claims.
- Managed consults for second opinions, treatment guidance consults, and additional Included Health services.
Sales Development Representative
Selectquote Insurance
09.2018 - 09.2020
- Increased sales leads by implementing targeted outreach strategies and personalized follow-ups.
- Developed strong relationships with clients through consistent communication and rapport-building efforts.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale follow-up.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Contacted over 100 warm leads per day and followed up on inbound inquiries and high-quality leads from the lead generator
- Pitched other products and services offered through SelectQuote once the member was established with a Medicare plan
- Remained in contact with members to assist them with making plan changes as needed.
- Increased client retention and assisted with post-enrollment issues
Member Support Representative
Doctor On Demand
09.2017 - 05.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Resolved member issues efficiently by utilizing strong problem-solving skills and product knowledge.
- Collaborated with cross-functional teams to develop strategies for improving the overall member experience.
- Contributed to process improvement initiatives, identifying areas for optimization within the support department.
- Handled sensitive member data with professionalism and discretion, adhering to strict security protocols at all times.
- Balanced multiple tasks concurrently while maintaining excellent attention to detail, resulting in high-quality outcomes for both individual assignments and team projects.
- Streamlined communication processes, ensuring accurate information was relayed to members in a timely manner.
Education
Bachelor of Arts - Healthcare Administration And Management
Thomas Edison University
Trenton NJSkills
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Scheduling
- Insurance Practices
- Interdepartmental Collaboration
- Care Planning
- Process Improvements
- Patient Education
- Quality Assurance
- Database Coordination
- Organizational Skills
- Documentation
- Goal Setting
- Organizational Standards
- Case Management
- Resource coordination
Timeline
Care Coordinator
Included Health
12.2022 - Current
Provider Recruiter
SonderMind
06.2022 - 10.2022
Care Coordinator
Included Health
09.2020 - 01.2022
Sales Development Representative
Selectquote Insurance
09.2018 - 09.2020
Member Support Representative
Doctor On Demand
09.2017 - 05.2018
Bachelor of Arts - Healthcare Administration And Management
Thomas Edison University
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