Kadeshia Waters
Culpeper,VA
Summary
Experienced Customer Service with over 10 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
11
11
years of professional experience
Work History
In Home Care Aide
Consumer Direct Care Network
Culpeper, VA
08.2023 - Current
- Developed strong relationships with family members, providing updates on the client''s status and addressing any concerns they may have had about their loved one''s care.
- Improved client satisfaction by providing compassionate and attentive care to individuals with various needs.
- Maintained detailed documentation of client progress, updating care plans as necessary based on observed changes or new information from healthcare providers.
- Demonstrated adaptability in adjusting care approaches to meet the unique needs of each client, resulting in improved overall satisfaction.
- Increased client comfort by utilizing effective pain management techniques according to care plan directives.
- Collaborated with healthcare professionals to ensure continuity of care and adherence to individualized care plans.
- Enhanced clients'' daily living experience by performing tasks such as bathing, dressing, and grooming assistance.
- Assisted clients with meal preparation, paying close attention to dietary restrictions and personal preferences for improved nutrition.
- Facilitated client transportation to appointments, social events, or errands while ensuring their safety at all times.
E-Commerce Personal Shopper
Wal-Mart Stores Inc.
Culpeper, VA
11.2015 - Current
- Hand picking customer's groceries and merchandise with food safety and care.
- Increased customer satisfaction by resolving Product, Service, and billing issues.
- Resolved problems, improved operations and provided exceptional client support.
- Completed up to 1,600 orders every week.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answer customer telephone calls promptly.
- Entered customer interaction details in WISMO (where is my order) to track orders, resolve and document problems.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
POS Associate
Kohl’s
Culpeper, VA
09.2015 - 03.2016
- Completed purchases using point of sale systems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Educated customers on promotions to enhance sales.
- Assisted customers with locating and choosing merchandise in any store department.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked prices for customers and processed items sold by scanning barcodes.
Team Leader
Arby's
Culpeper, VA
09.2013 - 09.2015
- Led team of 8/9 members while providing exceptional customer service.
- Trained team on all aspects of operating procedures and company services.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Molded team and embraced change to adapt within dynamic market.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Cross-trained and provided back up for customer service managers.
Education
High School Diploma -
Culpeper County High School
Culpeper, VASkills
- Customer service
- Communications
- Problem resolution
- Payment collection
- Relationship development
- Team building
- Organization
- Business operations
- Package tracking
- Money handling
- Customer assistance
- Cash register skills
- Cleanliness
- Point of sale knowledge
- Multi-tasking ability
- Compassionate Caregiving
Timeline
In Home Care Aide
Consumer Direct Care Network
08.2023 - Current
E-Commerce Personal Shopper
Wal-Mart Stores Inc.
11.2015 - Current
POS Associate
Kohl’s
09.2015 - 03.2016
Team Leader
Arby's
09.2013 - 09.2015
High School Diploma -
Culpeper County High School