Taylor Hancock
Easley,SC
Summary
Hardworking and able to handle demanding customer service work. Dependable in completing skilled work with little supervision. Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Prepare documents, mail packages and organize schedules to support team needs. Good database administration and customer relations abilities.
Overview
10
10
years of professional experience
Work History
In Home Care Aide
Self Employed
10.2021 - Current
- Monitored vital signs regularly, reporting any abnormalities
- Maintained detailed documentation of client progress, updating care plans as necessary based on observed changes or new information from healthcare providers.
- Improved client satisfaction by providing compassionate and attentive care to individuals with various needs.
- Provided emotional support for clients, engaging in meaningful conversations to build trust and rapport.
- Supported clients in maintaining their independence by assisting with mobility and transfers using proper techniques.
- Demonstrated adaptability in adjusting care approaches to meet the unique needs of each client, resulting in improved overall satisfaction.
- Facilitated client transportation to appointments, social events, or errands while ensuring their safety at all times.
- Promoted a clean and safe environment through thorough housekeeping tasks and maintaining organized living spaces for clients.
- Assisted clients with meal preparation, paying close attention to dietary restrictions and personal preferences for improved nutrition.
Crew
Chick-Fil-A
Easley, SC
07.2020 - 03.2021
- Kept wait times low with smooth management of order taking and payment processing
- Supported crew members by cross-training in multiple positions to easily step in and fill needs
- Gave guests consistently hot, fresh, and delicious food by expertly managing preparation work
- Prepared foods according to menu standards, safety policies, and company policies
Manager
McDonald's
Pickens, SC
01.2015 - 11.2018
- Monitored and documented all training data, including personnel files and certifications
- Drove top-quality team performance through incentive programs
- Kept wait times low with smooth management of order taking and payment processing
- Delivered exceptional service to every guest with consistent use of company-customer relations strategies
- Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift
- Handled large amounts of cash and deposits regularly
Sales Administrative Assistant/ sales
Graceland Buildings of Commerce
Commerce, GA
06.2014 - 05.2016
- Succeeded in keeping accounts accurate by verifying bills and payments before finalizing actions
- Coordinated smooth deliveries, following up on orders and independently handling concerns
- Managed all incoming and outgoing mail, packages, and faxes
- Maintained accurate, compliant accounts, inputting new transactions each day
- Organized and updated file systems, keeping records easily retrievable
- Promoted productivity by handling all administrative tasks, including schedules and correspondence
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail
Education
HIGH SCHOOL DIPLOMA -
South Carolina Virtual Charter School
Columbia, SC05.2010
Skills
- Payment processing
- Customer service
- Quality assurance
- Food preparation
- Time management
- Microsoft Word
- Reliability and punctuality
- Cash Handling
- Customer Complaint Resolution
- Cash Management
- Customer Focus
- POS System Operation
- Merchandise Restocking
Timeline
In Home Care Aide
Self Employed
10.2021 - Current
Crew
Chick-Fil-A
07.2020 - 03.2021
Manager
McDonald's
01.2015 - 11.2018
Sales Administrative Assistant/ sales
Graceland Buildings of Commerce
06.2014 - 05.2016
HIGH SCHOOL DIPLOMA -
South Carolina Virtual Charter School