Kadia Cole-Kelly
New York,NY
Summary
Skilled IT Desktop Support Analyst with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction in healtcare
Overview
6
6
years of professional experience
Work History
Information Technology Analyst II, Desktop Support
New York Presbyterian, Lawrence,
04.2022 - Current
- Provide technical support to users regarding software and hardware applications
- · Provide support to any software related issue with company’s mobile devices
- Configure, Install and troubleshoot iPhones and Android with our company’s MDM for corporate Emails.
- Provide support to off-site locations
- Assist with inventory of printers and assets management of all IT equipment also ensuring all devices are up-to-date.
- Setup and deploy computers throughout the hospital.
- Installed 45 Samsung tablets for the Home care Home base team.
- Deployed 20 computers as apart of computer refresh project.
Information Technology Analyst I, Desktop Support
New York-Presbyterian, Weill Cornell Hospital
04.2019 - 04.2022
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service desk tickets and requests
- Providing technical and customer service support across the company.
- Configured hardware, devices and software to set up work stations for employees.
- Upgraded computer hardware, software and peripheral equipment. Deployed 173 computers as apart of the windows 10 upgrade project.
- Ensuring tickets are dealt with by level of priority.
- ·Troubleshoot hardware related issues eg. scanners, printers, monitors ,keyboards
- Aided in the construction of computers on wheels.
- Surveyed equipment for new EMR go-live.
- Image and prep new thin clients and desktops for deployment.
- Took inventory of did cartography of enterprise computer equipment for Epic go-live
- Became familiar with using Microsoft SCCM and remote desktop.
- Installed various software including adobe, office and other medical software.
- Assisted with ,updated and closed service now tickets
- Configured and imaged all Ipads and surface pro for the medical groups for Epic go-live.
- Converted all 80 Colombia college computers to the NYP network in the oncology department.
Unit Clerk
New York-Presbyterian, Weill Cornell Hospital, New
01.2017 - 04.2019
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Education
Bachelor of Arts - Hotel And Tourism
University of The West Indies
Jamaica 05.2010
Skills
Microsoft Windows 7/10
Timeline
Information Technology Analyst II, Desktop Support
New York Presbyterian, Lawrence,
04.2022 - Current
Information Technology Analyst I, Desktop Support
New York-Presbyterian, Weill Cornell Hospital
04.2019 - 04.2022
Unit Clerk
New York-Presbyterian, Weill Cornell Hospital, New
01.2017 - 04.2019
Bachelor of Arts - Hotel And Tourism
University of The West Indies
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