Daniel Lackey

• Skilled in providing excellent technical support, troubleshooting, and problem-solving for diverse range of clients in MSP
• Provide first-line troubleshooting for hardware, software, and network-related issues, while prioritizing cyber security concerns and mitigating potential threats
• Consistently ranked as top performer in resolving technical issues exceeding performance metrics

• Contributed to team projects, such as system upgrades, new software rollouts, and process improvements, ensuring successful implementation and minimal disruption to client operations

• Worked closely with head teacher to set up efficient online hybrid teaching system
• Demonstrated and taught staff from other branches how to use online system
• Organized coordinated teamwork to complete research projects in a timely manner
• Successfully increased total student numbers