Daniel Lackey
Lake Saint Louis,MO
Summary
Highly skilled and customer-focused in providing advanced technical support and problem resolution in a fast-paced environment. Proficient in troubleshooting complex issues, collaborating with cross-functional teams, and delivering exceptional customer service. Seeking to leverage expertise to contribute to the success of an organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Support Analyst
GFI Digital
12.2021 - 09.2022
• Skilled in providing excellent technical support, troubleshooting, and problem-solving for diverse range of clients in MSP
• Provide first-line troubleshooting for hardware, software, and network-related issues, while prioritizing cyber security concerns and mitigating potential threats
• Consistently ranked as top performer in resolving technical issues exceeding performance metrics
• Contributed to team projects, such as system upgrades, new software rollouts, and process improvements, ensuring successful implementation and minimal disruption to client operations
Hybrid Language Instructor
Chungdahm April Institute
01.2019 - 01.2021
- Worked closely with head teacher to set up efficient online hybrid teaching system
- Demonstrated and taught staff from other branches how to use online system
- Organized coordinated teamwork to complete research projects in a timely manner
- Successfully increased total student numbers
Education
Bachelor of Science - Accounting And Business Management
University of Central Missouri
Warrensburg, MO05.2014
Skills
- Linux, macOS, Windows 7, 8, 9, 10, 11
- VMware, SonicWall, Office 365, MS 365, Cisco Meraki Administration, ConnectWise
- Azure Active Directory, Active Directory
- VPN, network, software and hardware troubleshooting
- Cybersecurity threat management
- MongoDB, Express , React, Node, Javascript
Certification
CompTIA A+
CompTIA Network+
Languages
Korean
Limited Working
Timeline
Information Technology Support Analyst
GFI Digital
12.2021 - 09.2022
Hybrid Language Instructor
Chungdahm April Institute
01.2019 - 01.2021
Bachelor of Science - Accounting And Business Management
University of Central Missouri
CompTIA A+
CompTIA Network+
Similar Profiles
Seth KohlstaedtSeth Kohlstaedt
Customer Experience Manager at GFI DigitalCustomer Experience Manager at GFI Digital
Grace IsaksonGrace Isakson
Supplies Administrator at GFI DigitalSupplies Administrator at GFI Digital
Brandon FairfieldBrandon Fairfield
Field Service Technician at Gfi DigitalField Service Technician at Gfi Digital