GIVAN PABON
Orlando,FL
Summary
Veteran with a strong background in IT, skilled in computer hardware troubleshooting, software support, and network administration. Proficient in Microsoft Office Suite and experience in basic cybersecurity principles. Utilizes help desk ticketing systems for incident management. Bilingual in English and Spanish, facilitating effective communication with diverse stakeholders. Demonstrated ability to excel in high-pressure environments and collaborate in team settings. Seeking opportunities to leverage IT expertise and bilingual proficiency for organizational success.
Overview
7
7
years of professional experience
Work History
Squad Leader
United States Army
07.2018 - 08.2022
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
Administrative Clerk
Gastroenterology Clinic
08.2015 - 06.2018
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
Education
Bachelor of Science - Information Technology
Keiser University
Orlando, FL01.2026
High School Diploma -
Rexville High Scool
Bayamon. PR05.2016
Skills
- 1 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- 2 Skilled in basic computer hardware troubleshooting and maintenance
- 3 Familiar with operating systems such as Windows 10, Windows 11, macOS, and Linux
- 4 Knowledgeable in basic networking concepts, including IP addressing,
- Subnetting, and LAN/WAN setup
- 5 Experienced in using help desk ticketing systems for incident management and resolution
- 6 Proficient in using web browsers and conducting internet research
- 7 Basic understanding of cybersecurity principles, including password
- Management and data protection
- 8 Skilled in setting up and configuring printers, scanners, and other peripherals
- 9 Familiar with basic software installation and configuration
- 10 Experienced in performing routine system backups and data recovery procedures
- 11 Proficient in using remote desktop tools for troubleshooting and support
- 12 Strong problem-solving skills and ability to adapt to new technologies quickly
- 13 Excellent communication skills, both verbal and written, for effective communication with end-users and team members
Timeline
Squad Leader
United States Army
07.2018 - 08.2022
Administrative Clerk
Gastroenterology Clinic
08.2015 - 06.2018
Bachelor of Science - Information Technology
Keiser University
High School Diploma -
Rexville High Scool
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