Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kadian Smith

Plantation,FL

Summary

Professional with experience in customer service and administrative support, prepared for role in front-line hospitality. Strong focus on teamwork, adaptable to changing needs, and driven to achieve results. Known for excellent communication, great time management, problem-solving abilities, and positive attitude.

Overview

21
21
years of professional experience

Work History

Computer Logger

AML Services Group
West Park, FL
06.2023 - Current

Receive packages: unload verify, and inspect incoming deliveries for damages.

Data entry of packages into various applications.

Label for outgoing shipments according to company standards.

Customer Service Representative

Andrews Memorial Hospital
Kingston, Jamaica
07.2013 - 08.2016
  • Assisted patients with inquiries, providing accurate information and support.
  • Handled patient scheduling and appointment confirmations efficiently.
  • Managed incoming calls, addressing concerns and facilitating problem resolution.
  • Documented interactions in electronic health record system to maintain accuracy.

Food and Beverage Supervisor

The Liguanea Club
07.2009 - 09.2011
  • Coordinating activities among the Food and Beverage outlets such as Kitchen, Terrace Restaurant, Main Bar, Squash Bar and banquet operations.
  • Oversee the inventory (Issuing) and ordering of food (Purchasing). Administer FIFO method of stock valuation and AVCO where necessary.
  • Oversee the training of new employees and explain the establishment's policies and practices and monitor the actions of employees on a continual basis to ensure the personal safety of everyone.
  • Ensure that customers are satisfied with their dining experience and also that diners are served properly and in a timely manner.
  • Monitor orders in the kitchen and provide solutions for the chef to remedy any delays in service.
  • Schedule work hours for bartenders, waitresses and chefs making sure that enough workers are present to cover each shift.
  • Arrange for the routine maintenance and upkeep of the kitchen equipment and restaurant facilities.
  • Direct the cleaning of the dining areas and the washing of tableware, kitchen utensils, and equipment to comply with company and government sanitation standards.
  • Help with cooking, clearing tables, or other tasks when the restaurant becomes extremely busy.

Operations Clerk

Quality Life Pizza Ltd.
01.2005 - 01.2009
  • Provided administrative and secretarial support for the manager, such as handling all official company correspondence efficiently, answering telephone, making business calls and among others.
  • Reconciled monthly balance statement and undertook accounts payables and receivables.
  • Organized pizza production, staffing schedule, and distribution of products to customers.
  • Created a reliable computerized customer database and upgraded all office filing systems.
  • Calculated staff work hours and overtime.

Education

Associate Degree - Tourism Hospitality and Entertainment Management

Excelsior Community College

Bachelors of Science - Management Studies

University of The West Indies

Skills

  • Excellent work ethics
  • Remarkable ability to communicate effectively, both orally and in writing
  • Positive attitude, good judgment and excellent time management skills
  • Good oral and written communication skills
  • Outstanding organization and attention to detail
  • Ability to organize large quantities of material
  • Ability to multitask and prioritize responsibilities appropriately
  • Ability to work both collaboratively and independently
  • Computer skills: Windows XP, Microsoft Office, Internet; Excel and PowerPoint (intermittent)

Timeline

Computer Logger

AML Services Group
06.2023 - Current

Customer Service Representative

Andrews Memorial Hospital
07.2013 - 08.2016

Food and Beverage Supervisor

The Liguanea Club
07.2009 - 09.2011

Operations Clerk

Quality Life Pizza Ltd.
01.2005 - 01.2009

Associate Degree - Tourism Hospitality and Entertainment Management

Excelsior Community College

Bachelors of Science - Management Studies

University of The West Indies