Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kadian Smith

Plantation,FL

Summary

Professional with experience in customer service and administrative support, prepared for role in front-line hospitality. Strong focus on teamwork, adaptable to changing needs, and driven to achieve results. Known for excellent communication, great time management, problem-solving abilities, and positive attitude.

Overview

21
21
years of professional experience

Work History

Computer Logger

AML Services Group
06.2023 - Current

Receive packages: unload verify, and inspect incoming deliveries for damages.

Data entry of packages into various applications.

Label for outgoing shipments according to company standards.

Customer Service Representative

Andrews Memorial Hospital
07.2013 - 08.2016
  • Assisted patients with inquiries, providing accurate information and support.
  • Handled patient scheduling and appointment confirmations efficiently.
  • Managed incoming calls, addressing concerns and facilitating problem resolution.
  • Documented interactions in electronic health record system to maintain accuracy.

Food and Beverage Supervisor

The Liguanea Club
07.2009 - 09.2011
  • Coordinating activities among the Food and Beverage outlets such as Kitchen, Terrace Restaurant, Main Bar, Squash Bar and banquet operations.
  • Oversee the inventory (Issuing) and ordering of food (Purchasing). Administer FIFO method of stock valuation and AVCO where necessary.
  • Oversee the training of new employees and explain the establishment's policies and practices and monitor the actions of employees on a continual basis to ensure the personal safety of everyone.
  • Ensure that customers are satisfied with their dining experience and also that diners are served properly and in a timely manner.
  • Monitor orders in the kitchen and provide solutions for the chef to remedy any delays in service.
  • Schedule work hours for bartenders, waitresses and chefs making sure that enough workers are present to cover each shift.
  • Arrange for the routine maintenance and upkeep of the kitchen equipment and restaurant facilities.
  • Direct the cleaning of the dining areas and the washing of tableware, kitchen utensils, and equipment to comply with company and government sanitation standards.
  • Help with cooking, clearing tables, or other tasks when the restaurant becomes extremely busy.

Operations Clerk

Quality Life Pizza Ltd.
01.2005 - 01.2009
  • Provided administrative and secretarial support for the manager, such as handling all official company correspondence efficiently, answering telephone, making business calls and among others.
  • Reconciled monthly balance statement and undertook accounts payables and receivables.
  • Organized pizza production, staffing schedule, and distribution of products to customers.
  • Created a reliable computerized customer database and upgraded all office filing systems.
  • Calculated staff work hours and overtime.

Education

Associate Degree - Tourism Hospitality and Entertainment Management

Excelsior Community College

Bachelors of Science - Management Studies

University of The West Indies

Skills

  • Excellent work ethics
  • Remarkable ability to communicate effectively, both orally and in writing
  • Positive attitude, good judgment and excellent time management skills
  • Good oral and written communication skills
  • Outstanding organization and attention to detail
  • Ability to organize large quantities of material
  • Ability to multitask and prioritize responsibilities appropriately
  • Ability to work both collaboratively and independently
  • Computer skills: Windows XP, Microsoft Office, Internet; Excel and PowerPoint (intermittent)

Timeline

Computer Logger

AML Services Group
06.2023 - Current

Customer Service Representative

Andrews Memorial Hospital
07.2013 - 08.2016

Food and Beverage Supervisor

The Liguanea Club
07.2009 - 09.2011

Operations Clerk

Quality Life Pizza Ltd.
01.2005 - 01.2009

Associate Degree - Tourism Hospitality and Entertainment Management

Excelsior Community College

Bachelors of Science - Management Studies

University of The West Indies