Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Supervisor
PUBLIC HEALTH MANAGEMENT CORP
01.2015 - Current
Direct team of 10 members within a Forensic Intensive Recovery Case Management program to ensure all services are in compliance with agency and state funder requirements
Functioned as a Project Manager on rollout of Integrated Health Platform, which included creating user stories, planning workflow, leading testing efforts, overseeing data validation, and training staff on usage
Monitored program compliance and recorded risk
Manage database to ensure program is meeting accountability measures and compliance objectives
Plan and organize team objectives and priorities
Facilitate various team meetings to review initiatives, special projects, and changing agency requirements
Adjust policies as needed based on systemic changes
Coordinate internal resources to ensure successful project completion
Analyze data through weekly productivity reports to evaluate measurable outcomes, plans, and deliverables
Monitor daily operations and enhance processes to maximize efficiency
Develop and execute training plans
Delegating tasks on a project/objective to employees best positioned to complete them
Remove impediments or blocks to the team’s progress.
Intake Specialist
COMMUNITY EDUCATIONAL CENTERS
01.2014 - 01.2015
Provided individual and group counseling to individuals in need of crisis intervention and conflict resolution
Conducted assessments and evaluations, created monthly treatment plans and case presentations, and led group presentations
Evaluated educational, criminal, and psychosocial histories to define needs for each individual and ensure resources were in place to meet those needs
Launched comprehensive evaluation program to be used by Federal and State agency partners
Played a key role in coordinating treatment plan reviews and multidisciplinary case conferences.
Supervisor
VISION QUEST
01.2011 - 01.2013
Led, mentored, and developed a 10-member case management team in supporting program functions, ensuring key compliance, and supporting critical community reintegration activities
Assessed program needs and allocated resources accordingly
Created long- and short-term plans, including setting targets for milestones and adhering to deadlines
Recruited, trained, and developed teams, including for special projects to meet critical program needs
Analyzed monthly data and reported on trends, identified opportunities for process improvements
Developed strategies for improving service delivery which decreased the recidivism rate by 40%
Served as a point of contact for teams when multiple units were assigned to the same project to ensure team actions remained in synergy
Adjusted schedules and targets on a project as needs or financing for the project change
Trained, mentored, and coached team to be self-organizing.
Education
Master of Science - Cybersecurity Technology
University of Maryland, University College
Master of Science - Criminal Justice/Federal Law Enforcement
Saint Joseph's University
Bachelor of Science - Psychology & Sociology
Saint Joseph’s University
Skills
Project Planning & Management
Data Analysis/Communications
Cybersecurity
Incident Response
Strategic Planning
Risk Assessment
Program Development
Scrum Retrospectives
Agile Methodology/Principles
Conflict Resolution & Mitigation
Team Leadership & Mentoring
Cross-Functional Collaboration
Certification
Certified Associate of Project Management - Project Management Institute (pending)
Certified Scrum Master - Scrum Alliance
Certificate in Cybersecurity Technology - University of Maryland, University College
Timeline
Program Supervisor
PUBLIC HEALTH MANAGEMENT CORP
01.2015 - Current
Intake Specialist
COMMUNITY EDUCATIONAL CENTERS
01.2014 - 01.2015
Supervisor
VISION QUEST
01.2011 - 01.2013
Master of Science - Cybersecurity Technology
University of Maryland, University College
Master of Science - Criminal Justice/Federal Law Enforcement