SANJAI (JAY) KHANNA
New Jersey,USA
Summary
Highly skilled Technical Program Manager with over 15 years of experience in leading end-to-end software design and development across Telecom, Media, and Entertainment domains. Equipped with an MBA from NYU Stern and a Bachelor's degree in Computer Science, I bring a strong blend of technical, business, and management expertise. Certified PMP and CSM, I excel in managing large-scale projects using both predictive (waterfall) and adaptive (Scrum/Agile) methodologies. Proven track record in stakeholder management, risk management, and optimizing team performance through agile principles. Successfully applied and used agile project management methodologies using scrum and agile principles playing key role of managing sprint cycles, improving team velocity and monitoring all key indicators of agile and project management. Always eager to learn new technologies and tools with great aptitude and team building skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Program Manager – IT Consumer Group
Verizon
Basking Ridge, NJ
06.2023 - Current
- Managed Verizon Value division's projects related to billing system and customer care using scrum and agile methodologies including managing Jira scrum board, user stories and sprint planning
- Documented IT processes and procedures, allowing for efficient monitoring and delivery of projects and work done by the team in company's value division technology group
- Set up team's Jira dash board and confluence for process improvement
- Developed and implemented IT best practices, KPIs monitoring resulting in an improvement in IT efficiency and productivity for team
- Did scope analysis, risk management, timeline and cost management for successful project planning and delivery
- Facilitated and guided team through agile principles with sprint ceremonies including sprint planning, standup, retrospective, refinement and review
- Developed processes to streamline software development life cycle activities such as planning, coding, testing and deployment.
- Maintained relationships with vendors and partners ensuring successful execution of programs within budget constraints.
Technical Program Manager - Application Development
SiriusXM Radio
New York City
01.2013 - 12.2022
- As a technical program manager in SiriusXM, I managed and delivered multiple IT projects end to end from inception to completion to improve the company's revenue and subscriber growth
- Spearheaded technical program and project management of large and complex projects working with multiple teams and vendors to provide the right technical solutions to business
- Key role in ensuring successful delivery and outcome of projects using key performance indicators (KPIs)
- Directed/coached a Scrum/development team for the company's billing and subscriber management system to deliver system functionality to support business growth using Agile methodologies and framework
- Worked as release manager and responsible for successfully delivery of software and code in production
- Guided and coached scrum team to enhance sprint burn down walking over team velocity, cycle time analysis, acceptance criteria, sprint readiness, and retrospective actions
- Drafted stories, story pointing, and story grooming
- Guided and collaborated across multiple teams in the organization to make sure right architecture and solutions are implemented to achieve end-to-end solutions
- Worked closely with marketing, customer care, and finance departments to evaluate business requirements and mapped them into functional and system requirements
- Extensive experience with Jira, confluence, Intranet, SQL, Tableau and other reporting/project management tools
- Coordinated resources across teams to resolve issues and execute projects efficiently.
- Identified opportunities for improvement within existing processes and proposed solutions for same.
- Communicated regularly with customers regarding project status updates and changes in scope or timeline.
Delivery Manager/Tech Lead
SiriusXM Radio
New York City
10.2007 - 01.2013
- Managed and delivered multiple projects to provide end-to-end software solutions to meet business requirements for the company in a timely and efficient manner
- Collaborated with product managers and business analysts to play a key project management role in Sirius XM merger/Integration of their IT systems
- Worked with development team and stake holders to provide the right technical solutions/approaches to the business
- Led multiple projects for successfully delivery including multi-receiver discounts, Music royalty fees, Ala carte pricing, auto-renewals, email notifications, integration with OEM partners, and financial systems
- Worked as a liaison between technical team and business team to collaborate with business and understand their needs to provide right technical solutions in expected time and budget
- Created detailed project plans outlining milestones, deliverables, timelines, resources needed, costs estimates, and quality standards.
- Conducted regular meetings with clients to discuss project progress, identify potential risks, and address any issues in a timely manner.
System Analyst
British Telecom
Nutley, NJ
07.2005 - 10.2007
- Led the technical domain of company’s billing platform to manage any new requirements, changes and release planning for it
- Responsible for delivery and scheduling for monthly release and upgrades to the system for BAU projects
- Monitored day to day operational activities for customers billing and invoicing
- Responsible to support and handle any issues for company’s billing system on timely manner
- Analyzed business requirements and converted them into system requirements for billing projects
Education
MBA - Finance and Marketing
NYU Stern School of Business
B.E. - Computer Science
Indian Institute of Technology
Skills
- Project Planning & Management
- Technical Program Management
- End-To-End Software Life Cycle
- Product Management
- Scrum
- Agile Delivery
- Kanban
- Scrum Master
- Stakeholder Management
- Risk management
- KPIs
- Team Leadership
- Team building
- Release management
- Jira
- Confluence
- G-suite
- MS-Office
- AWS
- Cloud computing
- Process Development
- Project Management
- Agile Methodologies
- Project Planning
- Software Development Lifecycle
- Agile project management
- Data Analysis
- Program implementation
- Scrum Framework
Certification
- PMP (Project management professional) certificate, PMI
- Certified Scrum Master (CSM) Certification, Scrum Alliance
- Certified SAFE 5 Agilist, SCALED Agile
- Data analytics and data mining course and certificate from Rutgers university
- GenAI 101 course and badge from Verizon
Personal Information
Title: Technical Project Manager | Delivery Lead | Scrum master
Timeline
Technical Program Manager – IT Consumer Group
Verizon
06.2023 - Current
Technical Program Manager - Application Development
SiriusXM Radio
01.2013 - 12.2022
Delivery Manager/Tech Lead
SiriusXM Radio
10.2007 - 01.2013
System Analyst
British Telecom
07.2005 - 10.2007
MBA - Finance and Marketing
NYU Stern School of Business
B.E. - Computer Science
Indian Institute of Technology
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