Kadie Pogue Mendez
Springfield,MI
Summary
Experienced Nursing Assistant and Certified Clinical Medical Assistant with a strong track record at Veteran Affairs Medical Center, delivering outstanding patient care and safety. Proficient in HIPAA compliance and skilled in building patient relationships, contributing to a 95% patient satisfaction rate. Demonstrates expertise in medical terminology and interpersonal communication, enhancing patient experiences through committed and efficient care. Seeking to leverage these skills in a dynamic healthcare setting to further improve patient outcomes.
Overview
9
9
years of professional experience
Work History
Nursing Assistant
Veteran Affairs Medical Center
Battle Creek, MI
09.2023 - Current
- Supplied, collected and emptied patient bedpans on frequent basis.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reported environmental risks or equipment malfunctions to supervisor.
- Answered patient call signals and signal lights to determine patients' needs.
Certified Clinical Medical Assistant
Bronson Healthcare Group BMH
03.2022 - 09.2023
- Communication with co-workers, providers, and the patients.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Ensured efficient patient throughput by balancing timely visits with comprehensive care.
- Ensured a sanitary and orderly environment by utilizing proper cleaning supplies and PPE.
- Accompanying providers during medical procedures
- Executed fundamental medical procedures efficiently.
- Knowledgeable, EPIC.
- Arranged treatment rooms for patient examinations, guaranteeing a sterile and orderly space.
Certified Clinical Medical Assistant
Grace health family practice
10.2019 - 03.2022
- Facilitated effective communication between co-workers, providers, and patients.
- Time management is crucial in the medical field, making sure patients are in and out in a timely manner, but also ensuring that their needs are addressed.
- Cleanliness and organization, with proper cleaning supplies and PPE.
- Handling calls and tasks in a timely manner.
- Accompanying providers during medical procedures.
- Knowledge of basic medical procedures.
- Knowledgeable about NextGen and EHR.
- Administered vaccines and injections to patients, ensuring proper dosage and technique.
Sales Specialist
Jack Pearls Sports
Battle Creek, MI
04.2017 - 10.2019
- Responsible for in-store sales of clothing, sports equipment, and accessories
- Fulfill online customer orders and prepare for shipment or pickup
- Screen press team shirts to order
- Handle cash and credit card transactions daily
- Arrange product displays to showcase new product
Sales Specialist
Trek Bicycle
Battle Creek, MI
10.2015 - 05.2017
- Responsible for in-store sales of bicycles and bicycle accessories
- Closed sales to consistently meet sales goals
- Handled cash and credit card transactions and balanced cash drawer daily
- Planned and executed marketing events to promote product
- Resolved customer complaints and assisted customers with product use
Education
Career training program - Essential Skills Demanded by Great Employers
E.D.G.E.
01.2014
High School Diploma -
Delton Kellogg High School
Delton, MI01.2007
Some College (No Degree) - Practical Nursing
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Self-directed Communication
- Administrative skills
- Time management
- Attention to details
- Interacting with patients
- Following protocols
- Computer skills
- HIPPA & JHACO knowledge
- Monitoring fluids
- Personal hygiene support
- Catheter care
- Infection control procedures
- Recording vital signs
- Mobility assistance
- Patient care and safety
- Patient-focused care
- Basic life support
- Supply restocking
- Medical terminology
- Client documentation
- Patient relationship building
- Healthcare ethics
- Cultural history
- Computer literate
- Patient feeding
Affiliations
- I was given the honor to be a preceptor for Grace Health incoming employees.
Accomplishments
- Patient care excellence award while at Grace Health.
- Acknowledged by Bronson doctors for the way I care for the patients and the way I kept each doctor on a routine schedule, which lead them to have a successful day.
References
References available upon request.
Timeline
Nursing Assistant
Veteran Affairs Medical Center
09.2023 - Current
Certified Clinical Medical Assistant
Bronson Healthcare Group BMH
03.2022 - 09.2023
Certified Clinical Medical Assistant
Grace health family practice
10.2019 - 03.2022
Sales Specialist
Jack Pearls Sports
04.2017 - 10.2019
Sales Specialist
Trek Bicycle
10.2015 - 05.2017
Career training program - Essential Skills Demanded by Great Employers
E.D.G.E.
High School Diploma -
Delton Kellogg High School
Some College (No Degree) - Practical Nursing
Kalamazoo Valley Community College
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