KADIESHA STERLING
Pompano Beach,FL
Summary
Highly motivated customer service professional with 9 years of experience seeking a remote position as a customer service associate.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
FedEx
08.2021 - 12.2023
- Respond to customer inquiries via Phone, email, and chat with Professionalism and enthusiasm
- Provide accurate and timely information regarding shipping, tracking, and delivery processes
- Keeping records of customer interactions, comments, and complaints.
Customer Service Representative
T-Mobile
09.2017 - 06.2021
- Managing incoming calls and customer inquiries
- Generating sale leads that develop into new customers, and assessing customer needs to achieve satisfaction
- Oversee financial accounts and process customer adjustments.
Customer Service/Front Desk
FT. Lauderdale Grand Hotel
03.2014 - 08.2017
- Manage online bookings through the online booking system
- Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues that the customers experience
- Make product recommendations or services to customers based on their needs and preferences.
Education
Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL06.2012
Skills
- Fluent in English
- Microsoft Excel, Word, and PowerPoint
- Written and oral communication
Timeline
Customer Service Representative
FedEx
08.2021 - 12.2023
Customer Service Representative
T-Mobile
09.2017 - 06.2021
Customer Service/Front Desk
FT. Lauderdale Grand Hotel
03.2014 - 08.2017
Diploma -
Boyd Anderson High School