Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kadijatu Koroma

Sacramento,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Utility Clerk

Kroger
07.2023 - 05.2024
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
  • Collaborated with cross-functional teams to ensure seamless operations between departments, contributing to overall business success.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy.

Cashier

Wild Water Adventure Park
05.2023 - 07.2023
  • Processed customer payments quickly and accurately, ensuring a smooth checkout experience with an average of 200 transactions per hour.
  • Reconciled cash drawers and provided receipts during checkout while adhering to safety and health protocols.
  • Implemented customer service policies for satisfaction and loyalty.

Family Babysitter

Home
01.2021 - 06.2022
  • Supervised two children ages 4-6 years old while simultaneously encouraging positive socio-emotional interactions and providing a safe environment for creative learning
  • Facilitated a fun and engaging environment that promoted self-esteem and independent learning; resulting in a 94% increase in interactions and creative problem solving among siblings
  • Led daily activities such as arts and crafts, outdoor play, reading, and food preparation while facilitating healthy boundaries and communication techniques.

Food Service Worker

Mcdonald
10.2021 - 01.2022
  • Package orders and handed out to customers, ensuring proper portion size, correct toppings and condiments were put on food to customer through driveway or front desk
  • Cleaned up the serving area every 30 minutes throughout the day, removing any used utensils or food wrappers that were left behind
  • Served customers in timely manner and successfully filled up 400 orders per day
  • Cleaned up the area quickly after receiving orders and restocked items in 3 minutes
  • Adhered to safety and sanitation guidelines to maintain cleanliness and hygiene standards in work station as well as staff preparation areas.

Candidate Member

Leukemia and Lymphoma Society
11.2020 - 03.2021
    • Organized silent auctions that raised $1,500 and $2,000 by personally contacting local businesses and requesting donations
    • Raised $3,763 for blood cancer patients by organizing the first ever 5k for the Leukemia and Lymphoma Society
    • Managed the team members, who were responsible for the creation of the company's first product, by providing instructions and assigning tasks.

Student Volunteer

Robert J. Fite Harvest Carnival
10.2019 - 10.2019
    • Ensure clean, neat and working facilities for each booth
    • Prepared snacks and meals for program participants for program participants for approximately 40 children a week
    • Coordinated foods, games, and prizes for a 90-person audience.

Student Volunteer

Bitzel Pancake Breakfast
03.2019 - 03.2019
  • Organized and prepared materials for a pancake breakfast for 100 children, including pouring batter into the skillet and flipping pancakes to feed children during an event at the school.

Education

Bachelor of Science - Psychology

California State University - Fresno
Fresno, CA
05.2027

Bachelor of Science - Forensic Behavioral Science

California State University - Fresno
Fresno, CA
05.2027

Skills

  • Google Docs/Slide/ Excel
  • MSWord/Excel/PowerPoint
  • Strong Communication
  • Work Well with Others
  • Productive
  • Active Listener
  • Babysitting
  • Customer Communication
  • Team Collaboration
  • Problem-Solving

Certification

Food Handler Certification

Timeline

Utility Clerk

Kroger
07.2023 - 05.2024

Cashier

Wild Water Adventure Park
05.2023 - 07.2023

Food Service Worker

Mcdonald
10.2021 - 01.2022

Family Babysitter

Home
01.2021 - 06.2022

Candidate Member

Leukemia and Lymphoma Society
11.2020 - 03.2021

Student Volunteer

Robert J. Fite Harvest Carnival
10.2019 - 10.2019

Student Volunteer

Bitzel Pancake Breakfast
03.2019 - 03.2019

Bachelor of Science - Psychology

California State University - Fresno

Bachelor of Science - Forensic Behavioral Science

California State University - Fresno

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Kadijatu Koroma