Kadija Shemwell
Houston,TX
Summary
Results-driven Store Manager with expertise in customer service, inventory management, and team training. Proven ability to optimize store performance and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
Ross Dress for Less
Houston, TX
10.2022 - Current
- Directed daily operations to optimize store performance and enhance customer satisfaction.
- Implemented inventory management strategies to reduce stock discrepancies and improve accuracy.
- Trained and mentored team members to elevate service standards and operational efficiency.
- Analyzed sales data to develop strategic plans that increased revenue and market competitiveness.
- Maintained compliance with company policies, ensuring a safe and organized work environment.
- Led weekly staff meetings to communicate goals, address challenges, and foster team cohesion.
- Oversaw visual merchandising initiatives to create an engaging shopping experience for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Five Below
Houston, TX
08.2019 - 07.2022
- Collaborated with cross-functional teams to streamline processes and improve overall store productivity.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Warehouse Worker
Amazon
Houston, TX
10.2021 - 03.2022
- Operated material handling equipment to ensure efficient movement of goods within warehouse.
- Received, scanned, and stored incoming shipments accurately to maintain inventory integrity.
- Assisted in training new employees on safety protocols and operational procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
Shift Leader
CVS Pharmacy
Houston, TX
05.2015 - 12.2021
- Trained and mentored new team members on customer service best practices.
- Conducted regular inspections of store displays and merchandise for presentation standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Education
No Degree - Psychology
Brescia University
OwensboroHigh School Diploma -
George Bush High School
Houston, TX05.2012
No Degree - Psychology/Spanish
Western Kentucky University
Bowling Green, KYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Friendly and positive
- Inventory management
- Store merchandising
- Recruitment and hiring
- Operations management
Timeline
Store Manager
Ross Dress for Less
10.2022 - Current
Warehouse Worker
Amazon
10.2021 - 03.2022
Store Manager
Five Below
08.2019 - 07.2022
Shift Leader
CVS Pharmacy
05.2015 - 12.2021
No Degree - Psychology
Brescia University
High School Diploma -
George Bush High School
No Degree - Psychology/Spanish
Western Kentucky University