Kadijah Harris
Sachse,TX
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
All Web Leads
Austin, TX
04.2021 - 04.2025
- Oversaw high call volume while maintaining exceptional professionalism and efficiency.
- Executed navigation across diverse computer systems and applications to retrieve critical information.
- Led training sessions for new hires, sharing insights on best practices in customer service excellence.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
Manager
Popeyes
Tyler, Tx
09.2018 - 06.2020
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customer
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Documented receipts, employee hours and inventory movements
Education
High School Diploma - undefined
Career changes
Dallas, Tx06.2012
Skills
High energy attitude
Flexible
Multi line telephone skills
Microsoft office
Multitasking and prioritizing
Quick learner
Ios
Critical thinking
Customer service
Time management
Hospitality services
Problem-solving skills
Excellent communication
Organizational skills
Attention to detail
Conflict resolution
Decision-making
Computer skills
Timeline
Customer Care Representative
All Web Leads
04.2021 - 04.2025
Manager
Popeyes
09.2018 - 06.2020
High School Diploma - undefined
Career changes