ANTHONY MCCUTCHIN
Waukesha,WI
Summary
Business management student with various customer service experience. Manager work experience provided excellent problem-solving, communication, and team building abilities. Multiple customer service jobs allowing for quick results when dealing with customers. Quickly understanding new processes and implementing them in an efficient and easy to understand scenario.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative /Project Estimator
B&L Graphic Solutions / A/E Graphics
Jackson, Wisconsin
10.2024 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted available products and services to customers during service, account management and order calls.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Created accurate and complete cost estimates for customers based on their specifications.
- Analyzed work orders to determine materials needed for each production batch.
Production Assistant
A/E Graphics
Brookfield, Wisconsin
05.2022 - 10.2024
- I am responsible for the creation and fulfillment of day-to-day invoices, as well as addressing phone, email, and walk-in project requests from both new and existing clients.
- Additionally, I record and receive incoming supply orders and packages to ensure efficient operations.
- I am proficient in building and printing large and small format blueprints and project manuals.
- My dedication to precision and mindfulness allows me to effectively manage these tasks with professionalism and accuracy.
Medical Driver
Medspeed
08.2020 - 05.2022
- I made sure all the COVID and other various supplies were delivered on time and in pristine condition to hospitals and clinics.
- I mapped out the best routes for my personal deliveries and pickups, making sure everything ran smoothly and efficiently.
- I built great relationships with the customers at the drop off and pick up spots.
Education
Associate's Degree - Business Management
MILWAUKEE AREA TECHNICAL COLLEGE
MILWAUKEE, WI05.2025
Skills
- Microsoft Office
- Strategic planner
- Effective Collaborator
- Composed Under Pressure
- Organizational Skills
- Time Management
- High Energy Attitude
- Initiative-taking
- Cost estimation
- Attention to detail
- Analytical thinking
- Research
Timeline
Customer Service Representative /Project Estimator
B&L Graphic Solutions / A/E Graphics
10.2024 - Current
Production Assistant
A/E Graphics
05.2022 - 10.2024
Medical Driver
Medspeed
08.2020 - 05.2022
Associate's Degree - Business Management
MILWAUKEE AREA TECHNICAL COLLEGE
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