Kadijia Ross
Store Manager
Mobile,AL
Summary
I've had many jobs with customer service. I'm looking to further my skills with something equivalent or new with training. I am a very fast pace learner and anything I am doing I do it with quickness and perfection. I've loved every position I've had and I really can't wait to start my next journey.
Overview
7
7
years of professional experience
Work History
Store Manager
Hibbetts Sports
Mobile, AL
10.2017 - 04.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Protected store from loss or theft by setting and enforcing clear security policies.
Sales Representative
Sears Holdings Company
Mobile, AL
11.2017 - 09.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Customer Service Representative
Alorica
Mobile, AL
02.2015 - 04.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Kids Footlocker
Mobile, AL
02.2014 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
High School Diploma -
Lillie B Williamson High School
Mobile, AL05.2014
Skills
- Oracle Fusion Applications
- Google Analytics
- IBM Notes
- Policies and Procedures
- Employee Training
- Shift Scheduling
- Multitasking and Organization
- Recruiting and Hiring
- Microsoft Internet Explorer
- Finance and Accounting Oversight
- Customer Service
- Microsoft Outlook
- Payroll Management
- Time Management
- Microsoft Excel
- Management Team-Building
- Sales Activities
- Store Merchandising
- Microsoft Office
- Staff Supervision
- Sales Tracking
- Documentation
- New Employee Orientation
- Verbal and Written Communication
- Onboarding and Training
- Employee Interviews
- Data Entry
- Business Leadership
- Decision Making
- Direct Sales
- Customer Relations
- Inventory Tracking and Management
- Data Analysis
- Payroll Administration and Timekeeping
- Sales Coaching
- Desktops, Laptops and Mobile Devices
- Multitasking and Prioritization
- Problem solving strength
- Staff Training
- Performance improvement
- Strategic planning
- Systems and software programs
- Records management
- Sales expertise
- Sales training
- Problem-solving skills
- Merchandising understanding
- Upbeat and Positive Personality
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Sales Quota Achievement
- Refunds and Returns Management
- Inbound and Outbound Calling
- Merchandise Orders and Exchanges
- Call Volume and Quality Metrics
- Proficiency in Microsoft Office and G Suite
- Regulatory Compliance
- Microsoft Office Suite
Timeline
Sales Representative
Sears Holdings Company
11.2017 - 09.2018
Store Manager
Hibbetts Sports
10.2017 - 04.2022
Customer Service Representative
Alorica
02.2015 - 04.2015
Sales Associate
Kids Footlocker
02.2014 - 04.2015
High School Diploma -
Lillie B Williamson High School
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