Jose Perez

• Assisted team in daily operations, learning core processes and safety protocols.
• Supported management in inventory control and stock replenishment tasks.
• Collaborated with staff to ensure customer satisfaction through effective communication.
• Observed and participated in training sessions to enhance operational knowledge.
• Maintained cleanliness and organization of work areas, promoting a safe environment.
• Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
• Gained knowledge of company policies, protocols and processes.
• Handled day-to-day customer or client questions via telephone or email.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

customer service

• Assisted customers in locating products and provided product knowledge to enhance shopping experience.
• Processed transactions accurately using point-of-sale system to maintain operational efficiency.
• Maintained organized sales floor, ensuring merchandise was properly displayed and stocked.
• Collaborated with team members to achieve daily sales targets and enhance customer service quality.