Jonasia Johnson
Flomaton,AL
Summary
Resourceful Manager in Training known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and performance analysis. Excel in communication, problem-solving, and adaptability, ensuring successful management and team collaboration.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
Manager in Training
Mcdonald’s
Flomaton
08.2024 - 09.2025
- Assisted in training new crew members on operational procedures.
- Managed daily inventory levels to ensure product availability.
- Collaborated with team to maintain cleanliness and organization of work areas.
- Participated in team meetings to discuss workflow improvements and challenges.
- Engaged with customers to enhance their dining experience and satisfaction.
- Worked closely with customers to understand needs and resolve diverse issues.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Delegating employee assignments, monitored progress and evaluated performance.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
Room Attendant
Wind Creek Casino & Hotel
Atmore, AL
05.2023 - 01.2024
- Cleaned and sanitized guest rooms following established protocols.
- Replenished supplies and amenities to enhance guest comfort.
- Inspected rooms for maintenance issues and reported to management.
- Organized linen closets and ensured inventory accuracy.
- Collaborated with housekeeping team to maintain efficient workflows.
- Responded promptly to guest requests for additional services.
Crew Member/Manager in Training
Mcdonald’s
Atmore, Alabama
06.2017 - 06.2021
- Provided excellent customer service in fast-paced restaurant environment.
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas.
- Managed and made sure kept crew members times good before pay days.
- Managed and made sure money was always correct before sending off to the bank.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Followed food safety guidelines to ensure quality service standards.
- Collaborated with coworkers to streamline service processes effectively.
- Trained new crew members on operational procedures and best practices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Waitress Trainee
Whistle Stop
Atmore, AL
10.2020 - 12.2020
- Provided friendly service to customers in a fast-paced dining environment.
- Assisted with menu knowledge to guide customers in making selections.
- Delivered food and beverages promptly to tables, ensuring customer satisfaction.
- Collaborated with kitchen staff to ensure timely order fulfillment and communication.
- Maintained cleanliness of dining area, including tables and utensils, for safety standards.
Education
Escambia County High School
Atmore, ALSkills
- Employee training
- Data analysis
- Customer engagement
- Inventory management
- Team collaboration
- Staff motivation
- Quality control
- Time management
- Effective communication
- Problem solving
- Leadership skills
- Staff leadership
- Account management
- Workforce management
- Staff supervision
- Staff development
References
References available upon request.
Timeline
Manager in Training
Mcdonald’s
08.2024 - 09.2025
Room Attendant
Wind Creek Casino & Hotel
05.2023 - 01.2024
Waitress Trainee
Whistle Stop
10.2020 - 12.2020
Crew Member/Manager in Training
Mcdonald’s
06.2017 - 06.2021
Escambia County High School