Job Search Status
Open to workDesired start date: Immediately
Open To Work
Courtney Garrett
Nashville,TN
Work Preference
Summary
Dedicated professional with a strong focus on customer service and employee mentoring. Proven ability to enhance team collaboration and implement quality control measures, ensuring high levels of customer satisfaction.
Overview
9
9
years of professional experience
Work History
Manager in Training
Panera Bread
96 Whitebridge Rd
03.2024 - 12.2025
- Trained team members on operational procedures and customer service standards.
- Managed daily inventory levels to ensure product availability and minimize waste.
- Assisted in scheduling staff shifts to optimize labor efficiency and coverage.
- Implemented quality control measures to maintain food safety and presentation standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Order Processor
Randstad
Covington, TN
01.2017 - 03.2019
- Processed and verified incoming customer orders for accuracy and completeness.
- Coordinated with warehouse teams to ensure timely shipment of products.
- Utilized inventory management systems to track stock levels and fulfillment status.
- Resolved order discrepancies by communicating effectively with customers and internal teams.
- Implemented process improvements that enhanced order processing efficiency.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
Education
High School Diploma -
Madison Oaks Academy
Jackson, TNSkills
- Staff leadership
- Account management
- Technical skills
- Quality management
- Staff supervision
- Inventory control
- Customer service
- Employee mentoring
- Human resources
- Staff management
- Staff training
- Workforce management
- Team leadership
- Interpersonal relations
- Negotiation and conflict resolution
- Training and development
- Positive attitude
- Multitasking Abilities
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Active listening
- Team collaboration
- Organizational skills
- Effective communication
- Employee training
- Conflict resolution
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- High-Intensity Interval Training
- Offering time and support to shelters for the homeless, women, and animals
- Advocacy Campaigns
- Community Cleanup
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager in Training
Panera Bread
03.2024 - 12.2025
Order Processor
Randstad
01.2017 - 03.2019
High School Diploma -
Madison Oaks Academy