Kelsea Williams
Odessa
Summary
Offering strong foundation in leadership and team dynamics, ready to learn and grow in managerial environment. Contributes quick learning ability and effective communication skills, essential for understanding and implementing management strategies. Ready to use and develop organizational and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Manager in Training
Fazoli's
09.2024 - Current
- Supported daily operations by assisting with staff training and performance evaluations.
- Collaborated with team members to enhance customer service standards and improve guest satisfaction.
- Developed knowledge of food safety regulations to maintain compliance during food preparation and storage.
- Conducted regular quality checks on food items to uphold company standards for freshness and presentation.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Odessa High School
Odessa, TX05.2025
Skills
- Technical skills
- Quality management
- Staff supervision
- Customer service
- Employee mentoring
- Staff training
- Training and development
- Teamwork
- Positive attitude
- Attention to detail
- Adaptability and flexibility
- Employee training
Timeline
Manager in Training
Fazoli's
09.2024 - Current
High School Diploma -
Odessa High School