Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESTINEE BASTIAN

CONWAY,US

Summary

In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization. A customer service representative seeking a management position. Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service. Assist all guests, including VIPs, with their needs. Assist with administrative tasks and staff coordination. Sales, customer service, and inventory management are all areas of expertise. In the hospitality industry, excel at providing proactive customer service. Highly skilled at managing reservations, resolving customer complaints, and increasing guest loyalty through targeted service. Personable, skilled at resolving conflicts, and sensitive to the needs of others. Always pleasant, personable, and perceptive. Client-focused Front Desk Agent with exceptional multitasking and specialized care abilities. Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Professional with strong background in leadership and team management, ready to excel in training role. Known for fostering collaboration and delivering results, adapting to changing needs seamlessly. Skilled in strategic planning, problem-solving, and employee development. Reliable and focused on driving team success and organizational growth.

Overview

9
9
years of professional experience

Work History

Manager in Training

Charlotte Russe
05.2022 - Current
  • Applied discipline and a sense of responsibility in all team and personal activities
  • Practiced with the team on a regular basis and trained alone to improve my athletic abilities and team contributions
  • Evaluated team performance and provided metrics to members of the leadership team
  • Was punctual for all practices, meetings, and workouts
  • Built, managed, and coached in-house and outsourced teams, implementing training programs to boost productivity and efficiency
  • Assisted new team members in acclimating to procedures, collaborating with teammates, and improving competitive results
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie
  • Demonstrated excellent teamwork and a strong work ethic by encouraging camaraderie
  • Identified areas that needed to be improved and devised strategies to improve performance
  • Enhanced team performance by implementing effective training strategies and management techniques.

Engagement Specialist

STARTEK
09.2020 - 04.2021
  • Created a new employee evaluation process that resulted in significant performance improvements
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Found the source of the problem and fixed it
  • Copied, logged, and scanned supporting documents before filing everything in the client's files
  • Kept a safe working environment and followed all privacy laws
  • Double-checked the data's accuracy and integrity

Front Desk Associate

Holiday Inn Club Vacations South Beach Resort, an IHG Hotel
04.2016 - 01.2017
  • Was in charge of keeping the front desk area clean and organized
  • Greeted guests politely and gave them room keys as well as information on amenities and policies
  • Made an average of [100] prompt wake-up calls each morning
  • Organized services to support incoming special events and planned coverage needs
  • Double-checked pertinent guest information and payment methods to avoid fraud
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
  • Went above and beyond for my guests, including making outside venue reservations and organizing tours
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
  • Kept track of accounts and ran daily reports to double-check totals
  • Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away
  • Did basic bookkeeping tasks on a daily basis
  • Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment

Education

Front Desk Associate -

Holiday Inn Club Vacations South Beach Resort, an IHG Hotel
Myrtle Beach, SC
01.2017

Basics -

Conway High School
Conway, SC
07-2014

Skills

  • Effective planning
  • Personnel training and development
  • Customer service
  • Research
  • Superior communication skills
  • Time management
  • Prioritization
  • Staff management
  • Organized
  • Office administration
  • Store planning and design
  • Filing
  • Reading comprehension
  • Cash handling accuracy
  • Creative problem solving
  • Flexible schedule
  • Organizational strengths
  • Problem-solving skills
  • Cash Handling
  • Surveillance
  • High-energy attitude
  • Hospitality services
  • Effective team player
  • Staff leadership
  • Account management
  • Technical skills
  • Quality management

Timeline

Manager in Training

Charlotte Russe
05.2022 - Current

Engagement Specialist

STARTEK
09.2020 - 04.2021

Front Desk Associate

Holiday Inn Club Vacations South Beach Resort, an IHG Hotel
04.2016 - 01.2017

Front Desk Associate -

Holiday Inn Club Vacations South Beach Resort, an IHG Hotel

Basics -

Conway High School
DESTINEE BASTIAN