Kadine Hill
Queens,United States
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through the years of aviation experience. Goal-driven and skilled individual offering experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Great employee who has been promoted to lead twice .
Overview
11
11
years of professional experience
Work History
Ramp Agent
JetBlue
01.2021 - 03.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags and daily flights.
Zone Supervisor
Amazon
04.2015 - 03.2023
- Ensured compliance with company policies and safety regulations across all front end operations.
- Contributed ideas during store-wide strategy sessions to optimize overall operations and enhance customer experiences.
- Assisted in recruiting and hiring new employees, contributing to a strong frontline team that consistently met performance goals.
- Reduced wait times for customers through efficient scheduling of employees during peak hours.
Direct Support Professional
WellLife Network
01.2018 - 05.2022
- Administered medication as directed by the physician
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service Representative
Vista Printing
04.2012 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Agricultural Business
Knockalva Agriculture
Jamaica W.i.High School Diploma -
Knockalva Technical High
Hanover Jamaica W.i.2012
Skills
- Problem-Solving
- Customer service
- Adherence to Policies
- Willing to Learn
- Corporate policies
Timeline
Ramp Agent
JetBlue
01.2021 - 03.2023
Direct Support Professional
WellLife Network
01.2018 - 05.2022
Zone Supervisor
Amazon
04.2015 - 03.2023
Customer Service Representative
Vista Printing
04.2012 - 04.2015
Associate of Science - Agricultural Business
Knockalva Agriculture
High School Diploma -
Knockalva Technical High
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