Kadisah Jackson
Mansfield,OH
Summary
Proven Technical Support Engineer with a track record of mentoring at Startek USA and enhancing team efficiency. Excelled in project management and problem resolution, achieving high case closure rates. Skilled in teamwork and collaboration, consistently delivering customer satisfaction and operational improvements.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
Startek USA
10.2023 - Current
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Order Fulfillment Associate
The Home Depot Inc
06.2022 - 10.2023
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Followed orders precisely for correct items, sizes and quantities.
- Transported merchandise pallets to move in warehouse.
General Laborer
Nanogate
08.2021 - 06.2022
- Followed instructions and safety protocols while operating machinery and equipment.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
Cleaning Supervisor
KBS
01.2021 - 08.2021
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
Education
Diploma - College Prep
Mansfield Senior High School
Mansfield, OH06.2013
Skills
- Technical Support
- Teamwork and Collaboration
- Project Management
- Customer Service
- Training and mentoring
- Attention to Detail
- Problem Resolution
Timeline
Technical Support Engineer
Startek USA
10.2023 - Current
Order Fulfillment Associate
The Home Depot Inc
06.2022 - 10.2023
General Laborer
Nanogate
08.2021 - 06.2022
Cleaning Supervisor
KBS
01.2021 - 08.2021
Diploma - College Prep
Mansfield Senior High School
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