Kadisha Flores Gonzalez
El Cajon
Summary
Dedicated and compassionate bilingual professional with over a decade of experience in customer service, sales, and translation. Proven ability to manage international accounts, resolve complex customer issues, and consistently deliver exceptional service. Recognized for strong communication skills, meticulous attention to detail, and an unwavering commitment to customer satisfaction. Thrives in fast-paced, team-oriented environments while fostering positive relationships and driving results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative III
The Toro Company
09.2013 - Current
- - Manage order entry, pricing updates, credits/debits, and warranty processing.
- - Coordinate international shipments and prepare export documentation.
- - Provide courteous and efficient service to customers via phone and email.
- - Lead cross-training initiatives and provide feedback to improve team performance.
- - Recognized for managing 90% of international accounts and contributing to LEAN projects.
Translator
07.2012 - 02.2013
- - Translated product catalogs and internal documents between Spanish and English.
- - Reviewed and edited translations to ensure accuracy and tone consistency.
Marketing Assistant
ElevateCDS
02.2012 - 06.2012
- - Supported marketing campaigns by gathering feedback and creating visual presentations.
- - Conducted market research and collaborated with the team to identify sales opportunities.
Education
University of California San Diego Extension
San Diego, CA07.2011
Skills
- Client relationship management
- Order processing
- Effective conflict management
- Cross-training expertise
- Documentation and reporting
- Effective multilingual communication
- Proficient in Microsoft Office Suite
Accomplishments
- – Recognized by successfully managing 90% of international accounts.
- – Selected to assist with several LEAN projects that boosted productivity for current order entry processes and standard operating procedure documents resulting in processing international orders and creating export documents for shipments.
- – Recognized for being a solid performer displaying exceptional work ethic, loyalty and professionalism.
- – Admired for streamlining operations to increase accuracy, efficiency and functional success.
- – Acknowledged by customers for attentiveness, availability and exceptional service.
Certification
- Translation & Interpretation Certificate - UCSD Extension - Completion of 300 hours.
Languages
Fluent in English and Spanish
Timeline
Customer Service Representative III
The Toro Company
09.2013 - Current
Translator
07.2012 - 02.2013
Marketing Assistant
ElevateCDS
02.2012 - 06.2012
University of California San Diego Extension
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