Kadisha Woods
Phoenix,AZ
Summary
Seeking a challenging position in a dynamic and inspiring work environment that instills a sense of pride and fulfillment. Committed to securing employment and building a lasting, rewarding career.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospice Caregiver
Tender Heart Home Care
03.2023 - Current
- Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
- Improved quality of life for terminally ill patients by performing routine personal care tasks, such as bathing, grooming, and feeding.
- Implemented safety measures within the home setting to minimize risks associated with falls or other accidents during caregiving duties.
- Fostered strong relationships with community partners such as churches, nursing homes, hospitals resulting in increased referrals for hospice services.
Caregiver
IHSS
01.2020 - 03.2023
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Call Center Associate
Sykes Enterprises, Incorporated
02.2014 - 01.2020
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Seasonal Worker
Amazon
11.2013 - 01.2014
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Retail Sales Associate
Deseret Industries
06.2013 - 11.2013
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Phlebotomy - Health Care
Wagner Institution
Redlands, CA10.2014
High School Diploma - General Education
Oak View Education Center
06.2013
Skills
- Teamwork and Collaboration
- Fast learner
- Strong work ethic
- Time management
- Customer service
- 55 WPM
Certification
CPR Certificate
BLS Certificate
Timeline
Hospice Caregiver
Tender Heart Home Care
03.2023 - Current
Caregiver
IHSS
01.2020 - 03.2023
Call Center Associate
Sykes Enterprises, Incorporated
02.2014 - 01.2020
Seasonal Worker
Amazon
11.2013 - 01.2014
Retail Sales Associate
Deseret Industries
06.2013 - 11.2013
Phlebotomy - Health Care
Wagner Institution
High School Diploma - General Education
Oak View Education Center
CPR Certificate
BLS Certificate
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