Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Kadri Ng

Killeen,TX

Summary

Dynamic Store Manager with extensive experience at Kwik Kar Lube & Tune and Sally Beauty Supply, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and mentoring, while implementing efficient inventory control and financial management practices. Committed to fostering a positive store environment and driving sales growth. Knowledge of reaching out to surrounding companies for loyalty programs, price calculations, inventory purposes deliveries and pick up for business purposes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager

Kwik Kar Lube and Tune
06.2019 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, training for all employees and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed payroll and processed any bookkeeping needs for the business.

Store Manager

Sally's Beauty Supply
11.2017 - 05.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Store Manager

Kwik Kar Lube and Tune
10.2012 - 11.2017
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

No Degree - Hotel Restaurant Management And Hospitality

Central Texas College
Killeen, TX

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Customer service management
  • Financial Control
  • Inventory Control
  • Bookkeeping

Certification

  • Certified Automotive Oil Change Association Manager, Kwik Kar Lube & Tune - September 2015
  • Hair Knowledge Certificate, Sally Beauty Supply- November 2017

Timeline

Store Manager

Kwik Kar Lube and Tune
06.2019 - 03.2025

Store Manager

Sally's Beauty Supply
11.2017 - 05.2019

Store Manager

Kwik Kar Lube and Tune
10.2012 - 11.2017

No Degree - Hotel Restaurant Management And Hospitality

Central Texas College

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Kadri Ng