Kaeden Jenkins
Port Arthur,TX
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
18
18
years of professional experience
Work History
E-Commerce Personal Shopper
Walmart
05.2017 - Current
- Provided personal shopping services for product categories ranging from produce to tires.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Analyzed customer feedback through surveys and reviews, using insights gained to make continuous improvements to product offerings and service levels.
- Maintain an average pick rate of over 100 items per hour and 600+ items in a average work day.
Cable Field Technician
Spetrum
11.2012 - 05.2017
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Improved customer satisfaction by promptly addressing and resolving service issues.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Demonstrated adaptability by learning new technologies quickly as they were introduced into the market.
Information Technology Specialist
United States Army Reserve
07.2006 - 10.2013
- Installed and configured network printers and other peripheral devices.
- Assisted with updating technical support best practices for use by team.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Maximized server uptime by conducting regular maintenance and implementing robust backup strategies.
Education
Associate of Applied Science - Graphic Design
Lamar State College - Port Arthur
Port Arthur, TX05.2025
Bachelor of Science - Information Technology
Purdue University
West Lafayette, IN02.2024
Associate of Applied Science - Software Development/Game Design
Lamar State College - Port Arthur
Port Arthur, TX05.2021
Skills
- Application installations
- Problem-solving skills
- Wide-area Networks
- Application support
Timeline
E-Commerce Personal Shopper
Walmart
05.2017 - Current
Cable Field Technician
Spetrum
11.2012 - 05.2017
Information Technology Specialist
United States Army Reserve
07.2006 - 10.2013
Associate of Applied Science - Graphic Design
Lamar State College - Port Arthur
Bachelor of Science - Information Technology
Purdue University
Associate of Applied Science - Software Development/Game Design
Lamar State College - Port Arthur
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