Kaeden Turnbull

• Supervised daily operations and maintained safety and quality standards.
• Supervised Operations Attendants to ensure all floors were adequately staffed
• Documented everything that happened during shift to ensure things were being fixed as they came up

• Developed staff training programs to improve team performance and customer experience.
• Implemented safety protocols, ensuring compliance with health and safety regulations.
• Scheduled Event Staff members on a biweekly basis to ensure all events had proper coverage
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Monitored equipment usage and conducted routine inspections to uphold safety standards and operational efficiency.
• Followed SPICE principles to ensure a great experience for members, which includes safety, policy, inventory, cleanliness and experience
• Operated equipment and tools to support facility maintenance and cleanliness.
• Monitored facility safety protocols, ensuring compliance with health regulations.

• Supervise events throughout UW-Madison campus
• Ensured adherence to company policies during events
• Achieved CPR/AED and First Aid certification to ensure safety and preparedness.
• Coordinated event logistics to ensure seamless execution of recreational activities.
• Assisted in setup and breakdown of event equipment and materials, optimizing workflow efficiency.

• Provide customer service and engagement in the Team Sports Department
• Interact with customers by showing knowledge and passion to their sport or activity
• Promote company programs including Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
• Collaborated with different teams to enhance overall operational efficiency as needed

• Assisted commissary manager and supervisors in maintaining inventory accuracy and fulfilling product orders to outlets within venue
• Delivered food, beverages, and other products throughout venue efficiently and on time
• Stocked product in commissary; ensured ensured that inventory levels of supplies are maintained
• Reported all needed commissary repairs to the Supervisor
• Cleaned work area and equipment
• Executed additional tasks to support team operations.

• Monitored traffic flow to ensure all customers received efficient and accurate customer service
• Verified customer’s purchase by reviewing customer’s receipt and outside loading slip
• Identified, weighed, and moved products to appropriate areas for processing and shipping
• Prepared the shipping and processing station
• Scanned and labeled boxes in preparation for shipping

Honor Roll, GPA: 4.4