Kaedy Numa
Lowe’s
Everett,WA
3
years of professional experience
1
Certification
Models teamwork and physical stamina. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-Oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers proffessional challenges utilizing interpersonal skills excellent time management and problem-solving skills.
Work History
Customer Service
3 Years 1 Month- Resolving Customer Issues
- Providing Product Information
- Processing customer transactions, handling payments, providing accurate change.
- Handling Returns
- Contribute to a Positive customer experience
Project Manager
1 Year 5 Months- Track all creative projects and deadlines
- Provide feedback on the product to management
- Drive strategic alignment across business units to succeed against company-wide goals.
- Continuously monitor portfolio exposure and ensure appropriate risk communication, escalation, and risk mitigation plans are in place.
- Determine if the implementation plans meet stakeholder requirements and will achieve strategic objectives, and course correct if not.
External Agentes G
9 Months- Handle multiple outbound calls to clients.
- Educate them on the importance of voting.
- Follow communication ‘script’ when handling different topics.
- Seize the opportunity to inform customers about voting when they arise.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal / Team qualitative and quantitative targets.
Education
Bachelor - Telecommunications
Certificate In Project Management
Skills
Proficient in Microsoft Word
Excel and Powerpoint
Bookkeeping
Filling
Office technology and Task management.
Organizational Abilities
Critical thinking
Stress Management
Communications
Empathy and Compassion
Appointment Scheduling
Dependability
Work Independently
Customer Service
Adaptability
Task Prioritization
Telephone Etiquette
Calendar Management
Professional Demeanor
Computer Proficiency
Certification
- Google Project Management: by Google on Coursera. Certificate earned at February 2, 2023
- Certified Web Designer
Languages
creole
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Customer Service
Lowe’s
10.2023 - CurrentRead More
External Agentes G
Call Center
02.2021 - 11.2021Read More
Project Manager
Dream Hill
11.2020 - 04.2022Read More
Haiti Tec
Bachelor from Telecommunications
Read More
Certificate In Project Management
Read More