Kaedy Numa
Everett,WA
Summary
Models teamwork and physical stamina. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-Oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers proffessional challenges utilizing interpersonal skills excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Lowe’s
10.2023 - Current
- Resolving Customer Issues
- Providing Product Information
- Processing customer transactions, handling payments, providing accurate change.
- Handling Returns
- Contribute to a Positive customer experience
Project Manager
Dream Hill
11.2020 - 04.2022
- Track all creative projects and deadlines
- Provide feedback on the product to management
- Drive strategic alignment across business units to succeed against company-wide goals.
- Continuously monitor portfolio exposure and ensure appropriate risk communication, escalation, and risk mitigation plans are in place.
- Determine if the implementation plans meet stakeholder requirements and will achieve strategic objectives, and course correct if not.
External Agentes G
Call Center
02.2021 - 11.2021
- Handle multiple outbound calls to clients.
- Educate them on the importance of voting.
- Follow communication ‘script’ when handling different topics.
- Seize the opportunity to inform customers about voting when they arise.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal / Team qualitative and quantitative targets.
Education
Bachelor - Telecommunications
Haiti Tec
07.2017
Certificate In Project Management -
Google
09.2022
Skills
- Proficient in Microsoft Word, Excel and Powerpoint, Bookkeeping, Filling, Office technology and Task management
- Organizational Abilities
- Critical thinking
- Stress Management
- Communications
- Empathy and Compassion
- Appointment Scheduling
- Dependability
- Work Independently
- Customer Service
- Adaptability
- Task Prioritization
- Telephone Etiquette
- Calendar Management
- Professional Demeanor
- Computer Proficiency
Certification
- Google Project Management: by Google on Coursera. Certificate earned at February 2, 2023
- Certified Web Designer
Languages
creole
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Customer Service
Lowe’s
10.2023 - Current
External Agentes G
Call Center
02.2021 - 11.2021
Project Manager
Dream Hill
11.2020 - 04.2022
Bachelor - Telecommunications
Haiti Tec
Certificate In Project Management -
Google
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