Summary
Overview
Work History
Education
Skills
Timeline
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Kaela Dennis

Oak Forest,IL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Server/Waitress

Bone Fish Grill
06.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Marketing Assistant

Amazon
11.2020 - 06.2021
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
  • Conducted thorough research to construct creative and fresh ideas.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Generated leads through phone calls, emails and face-to-face interactions.

Cleaning Supervisor

Labmetrics
12.2018 - 11.2020
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Adhered to safety protocols by enforcing proper equipment usage.

Education

High School Diploma -

Oak Forest High School
Oak Forest, IL
05.2015

Skills

  • Food Preparation and Safety
  • Menu Item Recommendation
  • Bill Computation
  • Warm and Friendly
  • Retail Sales Customer Service
  • Customer Relationship Management

Timeline

Server/Waitress

Bone Fish Grill
06.2021 - Current

Marketing Assistant

Amazon
11.2020 - 06.2021

Cleaning Supervisor

Labmetrics
12.2018 - 11.2020

High School Diploma -

Oak Forest High School

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Kaela Dennis