Kaela Fontana
Great Falls,MT
Summary
Accomplished and versatile professional with a diverse background in caregiving and customer service. Leveraging experience and skills surrounding internal management, medical care, customer assistance, administrative task management and financial management, in combination with degrees in Medical Billing and Coding and Clinical Medical Assisting. Proven ability to manage multiple tasks efficiently, provide exceptional patient care, and maintain accurate results. Seeking new opportunities that leverage my diverse experience and skillset, prioritizing my abilities to bring strong organizational skills, a colorful wealth of knowledge and a passion for helping others to my work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Homemaker
Homemaker
03.2023 - Current
- Experienced Homemaker with a diverse skill set and extensive experience in managing household operations
- Proficient in time management, budgeting, scheduling, and multitasking
- Coordinated daily activities, managed household finances, and planned and executed events
- As a Personal Chef, skilled in meal planning, nutrition, cooking, and accommodating dietary needs, with experience in preparing balanced meals and maintaining kitchen inventory
- As a Childcare Provider, knowledgeable in child development, education, conflict resolution, and patience, providing daily care and facilitating learning activities
- As an Event Planner with skills in organization, creativity, negotiation, and project management, successfully planning and executing family events
- As a Household Accountant, adept in budgeting, financial planning, expense tracking, and analytical skills, managing the household budget and planning for future financial needs
- As a Maintenance Coordinator, skilled in problem-solving, coordination, and resource management, efficiently scheduling and supervising home maintenance and repairs
- Known for creating a well-organized, nurturing, and smoothly running home environment
Special Needs Caregiver
09.2017 - Current
- Experienced Special Needs Caregiver with a robust skill set in personal caregiving, advocacy, therapeutic support, and educational assistance
- Proficient in patience, empathy, adaptability, and specialized care techniques, with experience in providing daily care and support for a special needs child, developing and implementing personalized care plans, and coordinating with healthcare providers and therapists
- As an Advocate, skilled in communication, negotiation, and knowledge of special education laws, ensuring the child's needs are met in educational settings and collaborating with educators and specialists
- Knowledgeable in therapeutic techniques and emotional support, consistently implementing therapy exercises at home, fostering emotional and social development, and maintaining a structured and nurturing environment
- In educational support, adept at customized learning strategies and instructional support, assisting with homework, adapting teaching methods to meet the child's needs, and encouraging academic progress and confidence
- Known for creating a supportive, nurturing, and structured environment for the child's overall development
Sales Floor Associate
GameStop
10.2022 - 02.2023
- Experienced Sales Floor Associate with a comprehensive skill set in customer service, product assistance, sales floor maintenance, and sales transactions
- Proficient in communication, interpersonal skills, and customer satisfaction, with experience in greeting customers and providing exceptional service to ensure a positive shopping experience
- Skilled in product knowledge, sales techniques, and customer needs assessment, assisting customers in finding products and offering recommendations based on their preferences and needs
- Adept at maintaining a clean and organized sales floor with attention to detail and visual merchandising, ensuring products are properly displayed and stocked
- Proficient in processing sales transactions quickly and accurately using point-of-sale (POS) systems
- Experienced in handling customer inquiries, resolving issues professionally and timely, and staying updated on the latest industry trends and product knowledge to better assist customers
- Skilled in event participation, sales promotion, and customer engagement, with experience contributing to increased sales and customer involvement during store promotions and events
- Proficient in inventory control, stock management, and logistics, assisting in inventory management, including receiving shipments, conducting stock counts, and managing returns
- Known for professionalism, efficiency, and a commitment to enhancing the customer shopping experience
Medical Assistant
United Community & Family Services
04.2021 - 03.2022
- Experienced Medical Assistant with a robust skill set in patient scheduling, clinical skills, electronic health records (EHR), patient vitals, front office duties, medication management, and patient referrals
- Proficient in time management, organizational skills, and patient coordination, with experience scheduling and rescheduling patient appointments, and transferring patients to new providers
- Adept at performing clinical procedures and supporting physicians during in-office procedures
- Experienced in managing patient information and records using EHR systems
- Skilled in obtaining patient vitals with clinical accuracy during visits, ensuring thorough patient assessments
- Proficient in administrative tasks, multitasking, and communication, handling front office duties including patient check-in and other administrative responsibilities
- Experienced in processing medication refill requests promptly and accurately, and coordinating patient referrals with internal and external medical providers
- Known for efficiency, attention to detail, and a commitment to patient care and advocacy
In Home Caregiver
Private Employer
06.2017 - 08.2020
- Experienced Private In-Home Caregiver with a diverse skill set in adult health management, transportation, needs assessment, health monitoring, administrative tasks, and lifestyle support
- Proficient in health management, personal shopping, and financial assistance, with experience providing comprehensive adult health management and related services
- Skilled in safe driving and punctuality, ensuring timely transportation of clients to activities and appointments
- Adept at assessing client needs, offering personalized care, and ensuring overall wellbeing
- Experienced in health monitoring, problem-solving, and emergency response, remaining vigilant to any issues and responding competently
- Proficient in administrative tasks such as handling incoming mail, bills, and invoices with organization and attention to detail
- Skilled in meal preparation, daily living assistance, and promoting a healthy lifestyle, with experience cooking meals and assisting clients with various tasks to support a balanced lifestyle
- Known for professionalism, reliability, and a commitment to enhancing the quality of life for clients
Education
Associate in Science (AS) - Medical Billing & Coding
Keiser University
Ft Lauderdale10.2020
Associate in Science (AS) - Clinical Medical Assisting
Keiser University
Ft Lauderdale04.2020
Skills
- Culinary Experience
- Money Handling
- Retail Sales
- Conflict Management
- Administrative and Clinical Medical Office Experience
- Customer Service Skills
- Direct patient care
- Multitasking and organization
- Flexible schedule and availability
- Customer Service Skills
- Clear communication
- Fast learner
Certification
Driver's License, EXP: 10/31/34
Personal Information
- Authorized To Work: US for any employer
- Flexible work schedule: Available to work any shift including weekends and holidays
Timeline
Homemaker
Homemaker
03.2023 - Current
Sales Floor Associate
GameStop
10.2022 - 02.2023
Medical Assistant
United Community & Family Services
04.2021 - 03.2022
Special Needs Caregiver
09.2017 - Current
In Home Caregiver
Private Employer
06.2017 - 08.2020
Associate in Science (AS) - Medical Billing & Coding
Keiser University
Associate in Science (AS) - Clinical Medical Assisting
Keiser University
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