Kaela Janet
Fairfax,VA
Summary
Dedicated and compassionate professional with extensive experience in customer service and sales. Seeking a challenging role to leverage communication, leadership, and technical proficiency for organizational success. Keen eye for detail, strong organizational skills, and adaptable mindset. Poised to make a significant impact in any environment, ensuring customer satisfaction and business success. Experienced professional in customer service and sales, seeking a role to utilize communication, leadership, and technical skills to drive organizational success while ensuring customer satisfaction and business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Special Needs Nanny
01.2023 - 10.2023
- Provided compassionate and individualized care for a child with special needs, ensuring their safety, well-being, and development
- Managed daily routines, created and implemented engaging activities, and assisted with personal care tasks
- Took on significant responsibilities in the absence of parents or guardians, ensuring the safety, well-being, and development of the child under my care
- Demonstrated strong decision-making, critical thinking, and communication skills in high-pressure situations
- Made quick and sound decisions, often in high-pressure situations, and necessitated excellent communication skills for liaising with parents to ensure a cohesive approach to the child's care and development.
Victoria's Secret - Selling Associate
10.2017 - 07.2019
- Began as a Seasonal Sales Associate, providing customer service and handling cash register operations
- Promoted to permanent Sales Associate and assigned responsibility for the Beauty section due to exceptional attention to detail
- Ensured all products were orderly, clean, and fully stocked at all times in the Beauty section
- Continued providing customer service and handling cash register operations
- Transitioned to the fitting room as a Fit Specialist
- Measured customers, addressed their needs, selected appropriate clothing, ensured perfect fits, and managed stock by locating items in the stock room or ordering online
- Maintained strong communication and customer service skills to build ongoing customer relationships
- Continued to still manage the Beauty section and regularly operated the cash register, including answering phones, conducting sales transactions, and promoting the store credit card and loyalty program
- Took on additional night shifts for stocking, inventory, displays, and branding while still maintaining previous positions and responsibilities
- Achieved #1 in sales during Black Friday across multiple stores, leading to promotion to PINK Specialist & Sales Leader.
Toys R Us - Customer Service Representative & Sales Associate
11.2016 - 10.2017
- Oversaw the entire PINK section and PINK Beauty during all my shifts, focusing on personalized customer interactions
- Started managing register closing, cash counting, and financial reporting to Corporate
- Continued to still oversee the Victoria's Secret Beauty section, customer service & all other previous responsibilities as well
- Assisted coworkers through training, customer assistance, and task delegation
- Ensured all team members working in PINK were informed about daily promotions and sales strategies, emphasizing the importance of customer engagement and loyalty program sign-ups.
Education
CompTIA A+ - IT
Nova Workforce
Northern Virginia 11.2024
ExCPT Pharmacy Technician (CPhT) Certification - Pharmacy
Nova Workforce
Northern Virginia 10.2019
High School Diploma -
Chantilly High School
06.2017
Skills
- Software Proficiency: Skilled in using productivity software such as Microsoft Office Suite, Google Workspace, and Apple's proprietary applications like Pages, Numbers, and Keynote
- Networking Basics: Knowledgeable in setting up and troubleshooting home networks, including Wi-Fi, routers, and modems
- Customer Service and Communication: Strong interpersonal and communication skills, capable of explaining complex technical concepts to non-technical users effectively
- Security Awareness: Awareness of security protocols and practices, including data privacy, password management, and protection against malware and phishing
- Continuous Learning: Dedicated to continuous learning and professional development, regularly keeping up with the latest Apple product releases and updates
Certification
- ExCPT Pharmacy Technician (CPhT) Certification
- CompTIA CompTIA A+ [(Will be certified November 2024). I will be certified in CompTIA Network+ and CompTIA Security+ in 2025.]
Timeline
Special Needs Nanny
01.2023 - 10.2023
Victoria's Secret - Selling Associate
10.2017 - 07.2019
Toys R Us - Customer Service Representative & Sales Associate
11.2016 - 10.2017
CompTIA A+ - IT
Nova Workforce
ExCPT Pharmacy Technician (CPhT) Certification - Pharmacy
Nova Workforce
High School Diploma -
Chantilly High School
Similar Profiles
Nathan AkliluNathan Aklilu
Volunteer at NAVolunteer at NA
Adrián Pópulo QuirogaAdrián Pópulo Quiroga
Canguro at NACanguro at NA
Savanna FosterSavanna Foster
Personal Babysitter at NAPersonal Babysitter at NA
Elizabeth Paige SessomsElizabeth Paige Sessoms
Stay-at-Home Parent at NAStay-at-Home Parent at NA
MARSHA CROSBYMARSHA CROSBY
Information Systems Manager at CISC, Information System Security Management ConsultingInformation Systems Manager at CISC, Information System Security Management Consulting