Kaela Krafft
Grocery Store Manager
Green Cove Springs
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
District Manager
Dollar General
05.2023 - Current
- Supervised 24 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Built relationships with customers and community to establish long-term business growth.
Executive Team Lead Asset Protection
Target
05.2022 - 05.2023
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers and law enforcement.
- Built cross-functional relationships with business partners to reduce losses.
- Kept patrons and employees safe and from criminal activity.
- Wrote reports for internal and external crime, burglary or theft.
- Checked CCTV for evidence of shoplifting.
Store Manger
Winn-Dixie Stores Inc.
04.2019 - 05.2022
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Introduced new methods, practices and systems to reduce turnaround time.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled and led weekly store meetings for all leaders to discuss weekly sales ad planning and any new company initiatives while providing a platform for all to voice concerns.
- Prepared period sales forecasts utilizing year over year sales trends and buying habits.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Led by example to foster an inclusive work environment and celebrate the wins and success of all associates.
Fresh Manager (Store Manager Trainee)
Winn-Dixie Stores Inc.
11.2018 - 04.2019
- Hold weekly store meetings to discuss issues, achievements, and corporate goal or policy changes
- Follow proper reporting and documentation for all store activities including accident and injury reporting
- Scheduled employees daily and weekly shifts in accordance with store budget.
- Handled customer complaints and provided solutions to employee disputes.
- Studied store's financial performance to gain understanding of financial goals and employee responsibilities
- Oversaw departmental operations to ensure quality assurance and regulatory and store policy compliance
- Conducted hiring, training reviews, and termination of employees.
- Evaluate department conditions and operations to determine strengths and areas for improvement.
Store Merchandise Manager (Assistant Store Manager)
Winn-Dixie Stores Inc.
01.2016 - 11.2018
- Designed displays to make the store experience interactive and engaging.
- Established and maintained proper high traffic displays, resulting in increased sales
- Addressed customer inquires and resolved complaints
- Manage inventory, ordering process, in-stock position, pricing integrity, merchandising, labor, security, expense control, and other operational processes to company standards
- Demonstrate effective display and sales techniques, efficient ordering, scheduling and work planning to department managers and team members.
Customer Service Manager
Winn-Dixie Stores Inc.
07.2009 - 01.2016
- Recruit, interview and hire the best-qualified applicants through pro-active and consistent recruitment techniques, within company guidelines
- Ensure new team members receive proper orientation and training
- Staff and schedule department team members within staffing plan and budget.
- Demonstrate and role model exceptional customer service exceeding customer expectation; ensure team members greet, assist, provide efficient service, and thanks customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation
- Train and coach team members on all product processing, customer service, product knowledge, suggestive selling, safety and sanitation.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FLSkills
- Relationship building and management
- Order management
- Team leadership and coaching
- Merchandising
- Financial operations management
- POS systems
- Operations
- Goals and performance
- Strategic thinker
- Customer Relations
- Staff training and development
- Safety Violations
- Emergency Situations
- Loss Prevention Training
- Asset Protection Strategies
- Law Enforcement Collaboration
Timeline
District Manager
Dollar General
05.2023 - Current
Executive Team Lead Asset Protection
Target
05.2022 - 05.2023
Store Manger
Winn-Dixie Stores Inc.
04.2019 - 05.2022
Fresh Manager (Store Manager Trainee)
Winn-Dixie Stores Inc.
11.2018 - 04.2019
Store Merchandise Manager (Assistant Store Manager)
Winn-Dixie Stores Inc.
01.2016 - 11.2018
Customer Service Manager
Winn-Dixie Stores Inc.
07.2009 - 01.2016
High School Diploma -
Sandalwood High School
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