Summary
Overview
Work History
Education
Skills
Exhibitions
Timeline
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Kaela Walters

Kaela Walters

Hudsonville,MI

Summary

As a self-expressive artist, Kaela uses a variety of materials and techniques to create original works of art for sale or exhibition. She consistently comes up with new ideas and methods for creating unique work. Committed to developing and producing high-quality artwork for various purposes, Kaela is not afraid to explore multiple art styles and comment on various subject matter.

Overview

8
8
years of professional experience

Work History

Logistics Coordinator

Blackmer Pump
05.2021 - Current
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Developed strategies to optimize utilization of available resources.

Customer Service Representative Team Lead

Big Apple Bagels
06.2019 - 04.2021
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Completed banking for registers after closing shifts
  • Ensured freshness of products through proper storage and rotation practices.
  • Enhanced customer satisfaction through prompt service and attention to special requests.

Customer Service Representative

What’s The Scoop
07.2017 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.

Customer Service Representative

Crisp Country Acres
04.2016 - 08.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Loaded and unloaded boxes and pallets of merchandise for customers.
  • Worked effectively in fast-paced environments.

Education

Bachelor of Arts - Jewelry And Metalsmithing

Grand Valley State University
Allendale, MI
04.2024

High School Diploma -

Unity Christian High School
Hudsonville, MI
05.2018

Skills

  • Artistic flair
  • Friendly, Positive Attitude
  • Critical Thinking
  • Problem Resolution
  • Visual Art Creation
  • Metal Casting and Fabrication experience
  • Concept Development
  • Gallery and Exhibition Preparation

Exhibitions

SOLO


2024

  • Collection, Cakes, Colonialism (Senior BFA Show), Padnos Art Gallery, Allendale MI


GROUP


2023

  • Dress to Protest, Padnos Art Gallery, Allendale, MI
  • Student Scholars Day Exhibition, Calder Art Center, Allendale, MI
  • B.O.S.S. (Best of Senior Seminar), 106 Gallery, Grand Rapids, MI

Timeline

Logistics Coordinator

Blackmer Pump
05.2021 - Current

Customer Service Representative Team Lead

Big Apple Bagels
06.2019 - 04.2021

Customer Service Representative

What’s The Scoop
07.2017 - 07.2019

Customer Service Representative

Crisp Country Acres
04.2016 - 08.2017

Bachelor of Arts - Jewelry And Metalsmithing

Grand Valley State University

High School Diploma -

Unity Christian High School

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Kaela Walters