Kaelani Agulto
Bonaire,GA
Summary
To ensure I give the best service to everyone and always giving a helping hand. Making sure everyone is taken care of as well as making sure that we keep the community satisfied and happy at all times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Perry Prep Learning Center
06.2024 - 10.2025
- Assessed children's developmental milestones, adapting activities to ensure individual growth.
- Organized educational activities that enhanced cognitive skills through play-based learning.
- Streamlined daily operations, improving efficiency in lesson transitions and classroom setup.
- Conducted regular training sessions on health and safety protocols for staff compliance.
- Changed diapers.
- Served meals 3 times a day.
- Assisted with field strips.
- Assisted with different age groups from infants to 13 years of age.
- Trained employees.
Customer Service Representative
GEICO, Government Employees Insurance
10.2022 - 12.2023
- Utilized CRM software to track interactions, maintaining accurate records of customer engagements.
- Trained new representatives on best practices for customer interactions and system usage.
- Identified recurring issues in customer feedback, suggesting improvements to management for service enhancement.
- Actively participated in team meetings, contributing insights for process optimization and training development.
Key Holder
Dollar General
09.2022 - 10.2023
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service standards and operational procedures.
- Oversaw cash handling processes, maintaining accuracy during transactions and end-of-day reconciliations.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
Daycare Teacher
Providence Baptist Church
08.2020 - 09.2022
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive and safe environment promoting social and emotional development.
- Collaborated with parents to communicate child progress and address concerns effectively.
- Mentored junior staff in classroom management techniques and educational best practices.
- Potty train.
- Served meals.
- Changing diapers.
Customer Service Representative
GC Services
08.2017 - 07.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Managed high-volume calls, providing timely assistance and information to clients.
- Collaborated with team members to streamline processes and improve service response times.
- Conducted follow-ups on unresolved issues, ensuring prompt resolution and client communication.
Assistance Events Manager
Stars And Strikes Family Entertainment Center
05.2016 - 08.2017
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines
- Created promotional materials, enhancing event visibility and attendee engagement
- Collaborated with cross-functional teams to align event goals and objectives
- Cash handling
- Supervised employees
- Set up events
Cashier, Party Host, Skate Rental
Hollywood Connections
10.2014 - 05.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area for optimal operations.
- Hosted birthday parties and sport parties.
- Assisted with skate rental.
Education
High School Diploma -
Northside High School
Columbus, GA05-2015
Skills
- Time management
- Child safety
- Cleaning and sanitation
- Lesson planning
- Customer satisfaction
- Employee evaluation
- Cash handling
- Ability to identify the problem and resolve it
- Advance motor skills
- Phone etiquette
- Health and safety
- Customer service
- Problem-solving
- Active listener
- Loves children
- Friendly and likeable
- Emotionally supportive
- Approachable
- Child care
Certification
- Trainer
- CPR
- First aid
- Fire and safety
Timeline
Daycare Teacher
Perry Prep Learning Center
06.2024 - 10.2025
Customer Service Representative
GEICO, Government Employees Insurance
10.2022 - 12.2023
Key Holder
Dollar General
09.2022 - 10.2023
Daycare Teacher
Providence Baptist Church
08.2020 - 09.2022
Customer Service Representative
GC Services
08.2017 - 07.2019
Assistance Events Manager
Stars And Strikes Family Entertainment Center
05.2016 - 08.2017
Cashier, Party Host, Skate Rental
Hollywood Connections
10.2014 - 05.2016
High School Diploma -
Northside High School